In Focus

4 secrets to making the perfect digital hire

The challenge of finding talent

The recession, combined with a growing acceptance and use of digital communications by marketers and traditional agencies, has sparked a frenzy of searching for players with digital chops. There are 500 or so all-stars, like Lars Bastholm, at the senior and middle-management levels who are available for poaching. But the bulk of the talent market is comprised of people with limited digital experience. 

In this economy, you'd think that finding great digitally savvy players would be as easy as shooting fish in a barrel. There are many good people out of work involuntarily and actively looking, especially in New York, Los Angeles, San Francisco, Boston, Philadelphia, and Chicago. You can ping your LinkedIn or Facebook network and turn up six candidates in 24 hours, one better than the next, and all willing to work for the same or less than they were making. However, matching the right person to a given opening requires careful consideration of the position itself and how each candidate aligns with its responsibilities.

In some cases, employers are looking to trade up and capitalize on the cornucopia of talent that was previously unavailable. In other cases, clients and agencies are looking to get initiatives off the ground or find key people to help lean and mean teams get up to speed and become more productive faster. In others, they are looking for specialty talent -- people who understand databases, IT or creative staff who can make widgets, or strategists, publicists, and account reps with an endless appetite to seek out and engage bloggers.

Here's the thing: There is no common definition of a digital player, nor is there a baseline understanding of the skills or experiences that qualify one to claim digital chops. In fact, even the caricatures -- the tattooed nerdy chick and the bespectacled buzz-cut gear head -- have fallen away as more and more people with different psycho-demographics have embraced digital creative, media, CRM, production, and account management skills -- skills that were once the sole province of Generation Y.

Like any marketing task, when it comes to hiring, clear thinking and careful planning must precede campaign execution. Here are points you need to consider. 

 

Comments

Russell Scott
Russell Scott April 27, 2009 at 4:09 PM

I couldn't agree with you more. At this point in history it is increasingly difficult to assess a prospective employee's true value when the the much-vaunted "rolodex" that they bring with them can be easily harvested in minutes using LinkedIn, Facebook, etc. If I were trusting the future of my company to a key hire, I would make certain they brought hard-earned experience with them across the board - everything from production, art direction, business development - and had the chops to prove it.

There are a lot of good, honest, hard-working people out there right now...and there are a lot of empty suits with puffed-up promises of access to players.
Fortunately, there is a such a thing as accountability.
In other words, you'll know very quickly...

Employers: do your homework. Due diligence is your best and only friend.

Eric Gelman
Eric Gelman April 27, 2009 at 3:03 PM

Daniel, tool
What a great analysis of the profile of the new "non-traditional" marketer. While it is critical to have the necessary foundation as a traditional marketer, the digital space greatly adds multiple dimensions and complexity to the CMO/executive/middle management layers of the organization. Sr. level folks must have a thorough understanding of segmentation, what value web analytic tools are out there and a host of ways to contextually target audiences so that marketing acquisition costs are reduces while increasing ROI of digital marketing programs. When employed correctly, PPC/CPA and in-text target marketing and general display will work with integrated efficiency as long as a cohesive offline strategy appropriately aligns with the goals of an organization's online efforts. I have worked with a number of clients such as IHG, Marriott, Galderma, and a host of high tech clients who clearly are learning the ins and outs of Web 2.0 and the tactics and metrics not to mention innovation that is manditory that sets organizations apart from the competition. I welcome the opportunity to share my insights with any company looking to expand their digital organization.

eric_gelman@msn.com. 404-861-3603

amit sharan
amit sharan April 27, 2009 at 9:52 AM

Great article, it's clear that challenges of finding qualified talent are becoming transparent. The source of these issues can stem directly from a lack of standardized training in digital marketing- both from schools AND companies. Hiring managers at agencies and corp. marketing departments must realize that professionals can no longer be trained in pieces by seminars, workshops, and on-the-job learning. Check out http://www.InteractiveMarketingTraining.com which is an expert-led, university-backed, and 100% online training program designed to level set organizations and turn functional specialists into digital marketing experts.