Creative Showcase: Flying in Style

Creative Showcase: Flying in Style
July 13, 2006
British Airways’ campaign, designed by Agency.com, helps Americans with British etiquette.
Creative Notes
Firefox compatible 
Campaign Details
Client: BA.com
Creative Agency: Agency.com
Campaign Insight
British Airways, the official airline sponsor of Wimbledon, asked Agency.com to develop a fun, engaging interactive campaign that shows British Airways knows London better than anyone.

Agency.com created online ad units featuring cheeky animated vignettes that display proper etiquette while among fellow Wimbledon spectators. A voice-over narrates the action, and a viral component lets visitors forward the episodes to friends directly from the ads. After an episode plays, visitors can scroll through the ad units and play additional etiquette advice while a voice-over encourages users to scroll through more of the vignettes. By interacting with the ad units, visitors can find the recipe for a Pimms Cup, a popular drink served at Wimbledon, and learn that one of the best ways to attend a match is to ask a departing guest to pass along their "debenture" tickets. Visitors are also gently reminded that #1 foam fingers and air horns, while popular at American sporting events, are "just not done" at Wimbledon.

A newly redesigned landing page (http://london.ba.com) lets visitors experience British Airways' in-depth knowledge of London, and gain extensive information on the city, culture, fares and the tennis event. In addition to viewing and sending all of the etiquette episodes, visitors will be able to enter to win a trip to London, including two tickets to the Wimbledon Finals. The page contains a booking engine, the British Airways Insider's Guide to London, and the famous "Brit-Speak" dictionary that lets users find the definition to their favorite British expressions.
-- Agency.com

Editor's Note
Creative Showcase is meant to be a teaching tool and an inspiration for our readers. We comment only on creative that we really love. Our panelists discuss what makes it great, but if they feel there were missed opportunities that would have made it better, we invite them to mention those. And finally, we seek out a wide range of opinions that reflect the marketplace for the panel, in order to provide constructive, useable feedback for agencies, clients and others involved in these creative pieces.
The Panel
This was a fun execution by Agency.com. For some reason, there is nothing more fun than making fun of Americans in England. I've been there a few times and as hard as I may try, I end up doing something that the English look shocked about.

I found myself going through several of the tips multiple times. They just seemed to ring true with people that I know or have seen while at a baseball game, and I can just imagine them at Wimbledon doing the same thing. I liked that the ads moved quickly, and I never had any technical difficulties with sound synchronization or lag times. Overall a very nice execution and effective in driving me to at least check out the website and see what the options were. Agency.com didn't update the site for use with Internet Explorer and Flash since the Microsoft lawsuit loss that now causes Flash embed problems, so I had to do an extra click to work in any of their Flash elements on the landing page. Once I got through that, everything was easy to use and I didn't have any problems with the microsite. Great work guys.
-- Keith D. Pape, senior partner/VP, FrontGate Creative

Instant Karma's gonna get you, British Airways!

During a recent trip to Cannes to see the very best work in advertising, I connected in London and flew BA in and out of Cannes. They lost my luggage both times. Then, as if by fate, I was given the opportunity to review some of their work. Revenge is mine.

Well, unfortunately for me, this new work for British Airways is very polite and fairly harmless and actually rather hard to take out my anger on. The idea of BA being an expert on British culture and offering advice for Wimbledon attendees is a nice and simple premise. Many of the examples were a little obvious, and other than the "Debenture" ticket ad, I didn't learn too much about the way of British sport enthusiasts. (I already knew they ate Strawberries and Cream and were more restrained.)

The illustrations, which at first struck me as a little too simple, actually grew on me over time-- the cheeky simplicity becoming a subtle bit of understated English humor, perhaps? The voice-over, however, won me over immediately with its somewhat patronizing and gentle mockery. I did appreciate the earnest "Won't you watch another tip?" request that egged me on, as did the roulette style random tip generating banner ad.

"The Wave" tip was by far my favorite, announcing the rich history of Wimbledon being obliterated in seconds by the appearance of "the Wave." (Which by the way, I saw plenty of during the World Cup-- so it isn't just us Yanks.)

Overall, this is a friendly and unassuming bit of funny advice done well enough that I must redirect my lost luggage angst elsewhere.
-- David Jones, SVP, executive creative director, emerging platforms, FCB

Footnote: Submissions are judged by a panel of industry experts from and based on the following criteria: how the creative captures the specific customer; how it meets the brand's business needs; impact of execution; and creativity. If you would like your creative considered for Creative Showcase, send an email to creative@imediaconnection.com.
 

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