In Focus

The increasing value of email

Email as a marketing vehicle has become increasingly valuable in today's mobile society. Its ability to increase brand awareness and loyalty with consumers is unparalleled. In fact, the Direct Marketing Association's October 2006 publication of "The Power of Direct Marketing," found that email delivers the highest ROI among marketing vehicles: $57.25 for every dollar spent on it in 2005.

What does this mean for our clients? It means that as email marketers it is our duty to make sure that our clients are utilizing it to the best of their ability.

Earlier this month I attended the ClickZ Specifics: Email Marketing conference and took away some very valuable knowledge. One thing that really stood out to me was Jeanniey Mullen's prediction that by 2009, 60 percent of emails would not be read inside the inbox. Mullen explained that the evolution of email marketing is expanding to other digital channels such as mobile devices, handhelds and RSS readers, just to name a few. Although we can't foresee exactly what the future of email looks like, we can share our existing knowledge regarding the types of channels available to clients today and the factors that differentiate them.

In today's email marketing world there are three predominant types of email messages: promotional emails, email newsletters and short message service (SMS). Although they all deliver value to the reader, each format comes with a unique purpose, set of rules and best practices.

Following are some things to consider as you try to navigate these creative waters.

Author notes: Sara Johnides is a creative specialist for Premiere Global Services. Read full bio.

 

Comments

sri vikas
sri vikas November 8, 2007 at 12:32 AM

exceptionally well written article! as i am in charge of my company's email marketing campaign this artcile helps in understanding various ideas on how to make a email/sms letters engaging and effective. thank you

Sara Johnides
Sara Johnides November 1, 2007 at 10:29 AM

Peter- Thanks for your comment. I appreciate your thoughts. The image I provided was a simple visual example of what a text message would look like on a handheld. In fact, I did some research and the limit of 160 characters isn't even absolute. SMS character limitation is ultimately determined by your network, model of device and carrier. Although 160-characters is a limit most of us email marketers have learned to abide by, there are always exceptions to the rule. – Sara Johnides, Premiere Global Services

sanket tupe
sanket tupe November 1, 2007 at 4:37 AM

it is right, we can not predict what will be future of email marketing, I am into web hosting business, 2 year ago i stared yahoo group now i have 4600 member in it and it excite me when i send one email to my group, people forward it to their friend and those are not member of my group they come to know about my group from email which they receive from thier friend in this way now every week 150+ new member subscribe my group, look into advantage that yahoo group have u dont need to send muliple email just send one email, ur email reaches to all member, some time people heats promotional email, some peopel like to receive funny stuff by email, some peopel intrested in knowing hollywood gossips so what i suggest is let them what they want for example in my yahoo group peopel prefer to read hollywood celebrites picture and gossips but as a email marketer i am targeting my services and at the same time i can not forgot intrest of reader so i provide hollywood celebrities picture and i alos advertise my services with line "low cost reliable hosting: gromohosting.com" after every picture i used in email it really excite me I will recommend yahoo group inorder to promote services using email marketng

Peter Nelson
Peter Nelson October 31, 2007 at 8:36 AM

Good article but the image with the text message is misleading. The example is way over 160 characters. This is giving a distorted view of what one could achieve. Having struggled with crafting the right combination of words, abbreviations, and "substitutions" for broadcast text messaging this strikes a nerve for me. Thanks.