Ethnic marketing: when good intentions go wrong

Before the rise of niche marketing, this needs-based approach was fairly standard: What do overworked housewives really want from a mop? What turns kids on about breakfast cereal? How can we convince that midlife-crisis white collar worker to treat himself to a sports car? But somehow, that kind of nuance got lost in translation when it came to non-White consumers, and suddenly a thumping R&B soundtrack or a salsa-slinging abuela became all it took to penetrate a given niche. 

At the end of the day, we're all here to sell product, and the discussion above is intended to inform more effective campaigns as much as to redress social ills. But just for a moment, let's go ahead and focus on that social component.

I believe that a unique opportunity exists in America. We are all multi-cultural, we are African, Irish, Italian, Mexican, Puerto Rican, Dominican, (the list goes on)-American. Considering the latter half of the hyphenation, and the fact that we all carry it as citizens, shouldn't we in the advertising industry emphasize the ties that connect us rather than the gaps that keep us apart?

We know the power of our industry. Advertising can change the way we think. It can educate and open eyes. It can bring people together around a cause. It has the power to move us to take action. Should we, the people who help to drive this industry, take responsibility for more than just selling? Can we actually affect social change?

If we walked away from depictions of stereotypes, would anyone follow? Or should we just keep the Black women dancing?

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Gary Nelson is associate creative director at Organic. Read full bio.

 

Comments

Maki Papadopoulos
Maki Papadopoulos November 26, 2007 at 6:02 PM

Part of the solution is with Community-online.com (see ethnic communities).

Sample community: http://www.community-online.com/community.cfm?communityid=2

Maki Papadopoulos
Community-online.com
http://www.community-online.com

"Empowering online communities"

Bob G
Bob G November 6, 2007 at 5:47 PM

I think strong points were made in an attempt to show how advertising can be insensitive to certain ethnic groups, religions, etc. However, LMB is a very poor example. They have some of the worst and most simplistic creatives on the net. Should all White people be upset that LMB used a White couple seemingly dancing and fighting at the office??? http://adverlicio.us/lowermybills_com_crazy_dancing_couple_300x250

B K
B K November 1, 2007 at 7:58 PM

As a former employee of LMB, I can assure you that very little thought goes into their creative strategy. My guess, based on experience, is that this video probably circulated around their office for weeks, before one of the designers integrated it into their advertising; Most likely in response to a creative brainstorming meeting, when the idea was jokingly proposed. Great topic, but LMB advertising is a bad example. By the way, I didn't even notice she was black until you pointed it out. However, LMB thanks you for once again perpetuating their undeserved 15 minutes of fame.

Kate Brodock
Kate Brodock November 1, 2007 at 2:23 PM

I just want to make one quick comment on this. While some ethnic marketing might go over the line, yes, it's also an interesting point to address the incredible pressure put on companies/agencies/etc (whether external pressure or internal pressure) to make sure they're keeping "PC" and showing diversity in some clips. Not that this should be the case.... I cringe often at the billboards or commercials that have crammed so many darn "people of ethnicity" into their ad just so they can't get slammed. So I don't know if all of these are necessarily using cliche stereotypes so much as making sure they're representing everyone.

Ken c
Ken c November 1, 2007 at 12:17 PM

I was referring to the example he used....

Jackson Hale
Jackson Hale November 1, 2007 at 11:32 AM

This was a very well written article and the post above by Ken C very much misses the point that Gary makes in the difference between marketing to an ethnic niche which does emphasize differences and marketing to the diverse America that is inclusive and focuses on the things that everyone can identify with.

Ken c
Ken c November 1, 2007 at 11:07 AM

Too Paranoid. This article assumed the White producer of the banner ads was making fun on Black people. What happen if the Marketing firms of this banner ads (LowerMyBills.com) is operated & owned by Black people???? I have seen a lot of people make fun of themselves and nothing wrong with it. Your article is creating a stereotype for people to view African American as sensitive group of people. People just stay away from African American just to avoid hurting their feeling in the future.

Gavin Sutcliffe
Gavin Sutcliffe November 1, 2007 at 7:16 AM

Hi Gary, This is a fascinating article, and I really enjoyed reading it. I'm the Editor of iMedia here in the UK, and I recognised so many simliarities in what you talk about with the ad industry over here. I'd very much like to link this article in the next UK edition, because I'm sure our readers here would find a great deal of relevance from what you speak about. With warm regards, Gavin Sutcliffe.