In Focus

Avoid these Facebook faux pas

The numbers don't lie -- it's tough

Before jumping into social networks, it's important to take a look at the numbers and realize that there are a lot more failures than successes. The following chart makes it pretty clear -- there are a few highly successful group pages, but even within the 10 largest, the drop in membership is exponential. After that, the numbers become much smaller and stretch out into a long tail of obscurity. 

It is essential that brands attempting to foray into the social networking space understand that the key demographic is fickle, there is no guarantee of success, and best practices are at times nebulous and highly dependent on the individual brand and project goals. A good first step is to search for brands with similar demographics, or goals, and see what they are doing on social networks and how they are faring with their attempts. Also, do some serious soul searching.
Are you embarking on a social networking campaign because someone thinks it's cool, or because it fits in with a larger approach? Think of it like any other marketing channel -- if it's not part of a larger holistic strategy, it's likely to fail.

 

Comments

John Kaduwanema
John Kaduwanema March 10, 2008 at 12:16 PM

I think any social networking site is a calculated risk. You submit personal information and you are never quite sure how it is going to be used. I do some SEO work on

blood pressure monitors

and my work involves visiting some healthcare related sites. You will be amazed at how much information is in the hands of the network operators. They can literally do anything with it.

Marc Porcelli
Marc Porcelli March 10, 2008 at 11:32 AM

Evan,
Great pointers, Facebook has it's challenges, but the upside can be attained.

I am a DR advertiser, so I tend to shy away from any advertising like the group pages, which skew very much towards brand advertisers. In a recent blog post I spoke about Facebook's model and the importance of their sales team. I also discussed the sponsored story listings http://www.marcporcelli.com/2008/03/09/facebook%e2%80%99s-future-lies-in-their-sales-team%e2%80%99s-hands and importance of new placement offerings which readers of this article may find appealing.

Josh Gray
Josh Gray March 10, 2008 at 11:02 AM

This is a really good article and it addresses some very important points. What most brands fail to understand about social media is that when you create a page like this it takes on a life of its own. That being said, if the page is left with no follow up or maintenance, will die.

In any advertising we must consider that when we take the time to plant the seed, we must also take the time to nurture the plant if we expect to harvest the fruit. It's a very easy concept that most marketing "professionals" still don't get.

Add value, make the message clear and compelling then give your social media campaign the backup it needs to work. Maintain your brand and don't loose track of the conversation.

Jonathan Richman
Jonathan Richman March 10, 2008 at 10:55 AM

Let's not forget that at one point Ticketmaster gave away 10 free iTunes songs anyone who would add them as a friend. I hate Ticketmaster, but were they my friend (if only for a day)? You bet. Did I send the word out to everyone I knew? You bet. Did they accept their friendship if only to toss them aside once they got what they wanted? Again, you bet. I'm not sure that all these Ticketmaster "friends" are actually friends so much as one night stands. Not the kind of friends I want hanging around.

JMR
http://www.everyonebutyou.com