Mistake 4
Feel free to stay at home in your walled garden -- just don't be surprised when no one shows up for the tea party.
Let's face it, websites are dead.
Did that get your attention?
A website is simply one part of a brand's web presence. To be blunt, I am sick of hearing about award-winning websites that cost an absurd amount of money and yield few results. It is time digital marketers begin to think in terms of their web presence, not their website. It is time digital marketers learn how to create syndicated web strategies.
Here you see the Jeep website, fully equipped with all the obligatory Flash elements.

While I am a big fan of online experiences, I am not sure that the Flash components of this site are, in fact, Jeep's strongest marketing assets. If you click on the link off of the Jeep homepage titled "Jeep Experience," you find what I feel to be the most valuable elements of Jeep's online experience: Jeep's community page.
Jeep's experience page is a hub for all of its social content on the web -- content that is spread across various properties outside of the company's own domain. At a time when consumers have a great deal of control over their online media experiences, marketers need to think past their own walled gardens. The alternative is irrelevance and obsolescence.
A disconnected nation
So, every brand needs a social network, right?
The proliferation of white-label social networks has led to some pretty outlandish, unexpected -- and sometimes useless -- branded networks. While I certainly don't think it is bad for a brand to experiment with a private social network (I have seen and am working on some very exciting ones), there are two questions that need to be answered before the experiment ensues:
- What value is the network adding?
- How interoperable can I make my network with other social networks? In other words, how easily does my network talk to Facebook, Flickr, YouTube, etc.? This is often a technical, legal and bureaucratic question.
I recently joined Slurpee's social network, Slurpee Nation, and I have to admit that I found it to be of little value. Still, there seem to be a few thousand people who disagree. I would be willing to bet that the creators of this network are underwhelmed by its performance, but a few thousand hand-raisers are nothing to scoff at. If Slurpee is committed to its network and its community, I have no doubt the company can find a way to provide value over time.
My main gripe with Slurpee's overarching social web presence is that the company seems to have a number of outposts, but there is nothing that connects them. Below you can see the Slurpee Nation's homepage, as well as its seemingly disconnected Facebook page.
