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Nice work, Denise. I want to point you and the readers to a blog post by Tara "Missrouge" Hunt about UPS, Tony from @Zappos and the power of the Twitter connection to address problems and turn-around brand FAIL. Check it out:http://www.horsepigcow.com/2008/12/10/whuffie-in-action-the-ups-story/Cheers! http://twitter.com/marksilva
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1 6 signs your agency is dying
2 5 ad technologies that will be dead in 5 years
3 The best social media campaigns of 2013
4 The most meaningless (and hilarious) job titles on LinkedIn
5 8 types of problem clients (and how to handle them)