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Nice work, Denise. I want to point you and the readers to a blog post by Tara "Missrouge" Hunt about UPS, Tony from @Zappos and the power of the Twitter connection to address problems and turn-around brand FAIL. Check it out:http://www.horsepigcow.com/2008/12/10/whuffie-in-action-the-ups-story/Cheers! http://twitter.com/marksilva
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1 9 Facebook hacks that will blow your mind
2 5 brands that climbed out of reputation hell
3 The most meaningless (and hilarious) job titles on LinkedIn
4 7 emotions connecting brands and consumers
5 Agencies under attack: How the middle man must evolve