In Focus

6 reasons agencies want to strangle clients

Introduction

Agencies and clients face challenges, competition, budget issues and, sometimes, each other. We all have our quirks, unique working habits and differentiating traits, and it is these characteristics that -- when combined -- either make for a seamless or frustrating partnership. When agencies and clients mesh well, the end results can be astounding and long-lasting. When the opposite is true, reaching agreements and getting on the same page can be challenging.

Every client partnership can be effective if approached in the right way, but since every road has its speed bumps, it is an agency's job to fix them as quickly and efficiently as possible. In this article, we have categorized clients into a few groups that have come up in conversations with agency professionals over the years. Taking it one step further, we outlined a few suggestions as to how agencies can align themselves with certain clients and possibly serve them more effectively.

 

Comments

Brandt Dainow
Brandt Dainow December 10, 2008 at 7:17 PM

yep - all too true! Brilliant list.

Robert Taylor
Robert Taylor December 10, 2008 at 2:13 PM

Great list. I would add another... the "never good enough" client. This is the client even when you establish goals and achieve past those goals, is always pushing for "better" results in an attempt to increase motivation.

I tend to handle these clients by reminding them of the previous goals, showing them the data that demonstrates success and asking to re-frame the discussion around going after more of the already good results. If they can't/ won't come around to that then it's just a matter of time before the relationship falls apart.