Introduction
All successful brands tell a story. Apple tells us a story about people who "think different." Pepsi tells us the tale of a new generation and Disney tells a story about imagination and childhood. These are classic American brand stories -- cultivated through traditional channels and originated (to a large degree) by the brands themselves.
This is the way the world used to work. There is, however, a new world order when it comes to brand storytelling.
The notion that brand managers ever had total control over how their brands were perceived is a farce. Still, there was a time when brand managers had a greater degree of control. The rise of social computing and other emerging channels has led to the origination of brand lore in the most unlikely places. "Dell Hell" was not a story cooked up in the offices of Dell -- it originated on a blog. On the flip side, tales of remarkable yet atypical customer service performed by Zappos employees would have been less effective if spread solely by the mouths of Zappos execs. These exceptional yarns were spun (again, to a large degree) by consumers and then amplified by mainstream media (with a little help from Zappos PR, of course).
The bottom line is that brands have less control than ever before -- but that does not make them powerless. Creative strategies can get brands in front of audiences that were previously unreachable, and in a way that could endear consumers to a brand like never before. Brands do not always have to be front and center for an initiative to have an impact. In fact, sometimes it is best if a brand is not front and center. This allows consumers to tell stories to other consumers. And at a time when consumer belief in advertising is at an all-time low, C to C marketing is essential.
This article outlines three creative interactive marketing strategies that invoke consumers to talk to other consumers about brands, with minimal interference from the brand itself.
