In Focus

Email's new role in digital marketing

Introduction

Old is new again, and boring is the new sexy. At least, that is what we're seeing with regard to email marketing's renewed role as a central digital communications hub during this rough-and-tumble economic time. A recent StrongMail study showed that more than half (51 percent) of the nearly 1,000 global business leaders polled plan to increase their marketing budgets in 2009 to focus on programs that yield a higher return on investment, such as email marketing and search. On the other hand, many plan to decrease spending on costly, less targeted programs like advertising and trade shows.

This is a rare opportunity for all digital marketers -- not just email marketers -- to thrive in a difficult and challenging environment. Not using this opportunity to greatly improve your email marketing program for the sake of your broader digital efforts would be short-sighted and foolish.

That said, where should you focus such efforts this year? In this article, I will discuss five ongoing shifts in the fundamentals of email marketing, as well as how these changes should influence your campaigns.

 

Comments

Duncan Gledhill
Duncan Gledhill February 5, 2009 at 4:18 AM

It is a similar picture in the UK - we have been trading from North Yorkshire since 2003 and have seen the ups and downs of email over the years. Recently however it really is a "zero to hero" story and since November we have seen a dramatic increase in site traffic compared to the same period last year. I especially enjoyed reading Jeff Meuzalaar's comment regarding $100 per 10 million email addresses - companies selling these types of files - (we like to call them "fleemailers" because they normally flee after having sold you the emails) might present us with our biggest challenge yet!

Brent Marcus
Brent Marcus February 4, 2009 at 3:10 PM

A great overview. The questions posed are fantastic guidelines.

Lori Jones
Lori Jones February 4, 2009 at 12:38 PM

A quick survey among friends reveal what I already assumed, e-mail like junk mail is deleted/tossed without even a glance.

Robert Paltos
Robert Paltos February 4, 2009 at 12:38 PM

It is in the nature of the media beast...the "82 daily tips" and "Can-Spam" safeguards, among various other marketing speed-bumps, that Simms' message relates well. Looking at the primary field of choices...email, mobile, social and traditional online display...the common access thread to your most relevant audience taken to a one-on-one level, remains email...!

The article nicely outlines AND remninds us of the marketing relevancy for this "old tool." Thank you!

Robert Paltos
US Sales Director
Irish Central, LLC

Jay Baer
Jay Baer February 4, 2009 at 10:40 AM

Excellent piece. You nailed it. Ultimately, mobile, social, and email are all the same thing - lifecycle marketing. The preference center is the key to giving consumers what they want, when they want it, via the vehicle they prefer.

Jeff Meuzelaar
Jeff Meuzelaar February 4, 2009 at 9:40 AM

Great writeup. As a fellow online marketing, our firm has seen an influx of email marketing requests. However, they all expect email marketing to be the magic bullet. They all seem to have the misconception that email addresses can be purchased (rented) for the cost of $100 per 10 million email addresses. They also fail to realize the level of planning and effort it takes - design, html, testing, landing pages, calls to action, subject line, tracking, etc. After the pass through cost of a credible email list and five hours of billable time from our agency - many of the customers are blown away at the actual cost.

However, we are huge advocates of in-house email lists! If done correctly, this can be a very very very effective medium for small businesses to ultimately maintain and acquire new customers...all within their budget.

Tom Wright
Tom Wright February 4, 2009 at 8:33 AM

Just wanted to echo your point about ESPs. A lot of companies base their negotiations around achieving the lowest possible cost per email, which perversely acts an incentive to overmail.

I'm looking to pay more to a provider who can give me real intelligence - like who never clicks on my email.