In Focus

How to be a LinkedIn superstar

Communication

As a marketer, your network of contacts is a valuable source of ideas and feedback. Build up your contacts, and then communicate with them. Look, it doesn't do you any good to have 500 contacts and then ignore them. You need to communicate with them. And I mean communicate, not pester. One of the things that scare people away from LinkedIn is the thought of someone inviting them into their network and then harassing them for business or to make an introduction to a contact.

Use LinkedIn to engage and inspire. Let me give you an example: Last year I moderated a panel at the Bandwidth Conference in San Francisco, where I asked a group of young people how they consumed media (music, TV, movies, video games). I could have sat down and written out a handful of questions, but I thought to myself, "Why not crowd-source questions by asking my LinkedIn connections?" I picked out 500 people I knew would understand my topic and asked them what they would ask a young person. Within a week, 100 people fed me more than 200 questions. Yes, I just helped myself out tremendously. But more importantly, I communicated with my network.

Follow-up is equally important. In the case of the above example, I wrote every individual person a thank you note, and I promised to get them an answer to their question. After the panel, I wrote a guest blog post for Ypulse summarizing the panel. I sent a note to everyone telling them to take a look at that post. A week after that, I transcribed a recording of the panel, posted the entire document on my blog, and sent a note to all of my contacts to check it out. Add to that the countless emails that I answered as a result of this one particular event, and you can see how I maximized this opportunity to engage with my network. Plus, I did it in a non-intrusive manner with relevant and trusted content -- the best kind!

 

Comments

hebron gifyt
hebron gifyt December 8, 2009 at 1:29 AM

how is someone felling to be a star

Larry Weintraub
Larry Weintraub February 24, 2009 at 9:33 PM

@Rick Itzkowich thanks so much for the nice note and for putting this on your blog. I like your suggestion as well. Also, as a result of this article, I have had a lot of people LinkIn with me. Something new that I try to do every time is to reply with a thank you. It never hurts to be nice and at the end of the day, if someone wants to be in my network, I'm honored that they want me there.

Rick Itzkowich
Rick Itzkowich February 24, 2009 at 9:28 PM

Excellent article. I specialize in working with Social Networking for Newbies and this article is going right onto my blog.

I would like to add another way I personally use LinkedIn that is extremely valuable. I use LinkedIn to connect people to each other. My goal is to be the "go to" guy when anyone in my network has a need. So by building my LinkedIn network am better able to accomplish this.

So my criteria for inviting and accepting people to my network is that they need to be someone who would either add value to my contacts or someone to whom I feel comfortable referring my contacts.

Rick Itzkowich
http://www.snfornewbies.com
http://www.socialnetworkingforbusinessprofits.com/

Larry Weintraub
Larry Weintraub February 19, 2009 at 2:07 PM

@AL Freeman, @John Homiblow, @Tall Netzer, @Hillary Feder, Thank you so much for the nice comments. I'm glad this was helpful. I'll try to post a part two to this article in the coming months and add some additional tips. Thanks again! Larry

Hillary Feder
Hillary Feder February 18, 2009 at 12:05 AM

Larry,

Thanks for your inspiring and meaningful article. Full of action items any to use linkedin as the marketing tool it was designed to be. I appreciate your insight.

Tally Netzer
Tally Netzer February 16, 2009 at 4:03 PM

Hi Larry...
Thank you - i completely agree with the article and most of the additional tips in the comments.
in fact, everytime i have a business meeting with a new person, i try to do a quick background check to get a better feel of the person - Linkedin plays a big role here.
Its yet another insight regarding offline significance of online social networks.

Tally

John Horniblow
John Horniblow February 13, 2009 at 3:33 AM

Larry , great article , many thanks

Al Freeman
Al Freeman February 12, 2009 at 8:05 PM

Excellent Article. It was a pleasure to read. http://www.linkedin.com/in/alfreeman

Steve Patrizi
Steve Patrizi February 12, 2009 at 5:20 PM

@Em - we don't have a specific stat on what percentage of companies are using LinkedIn, but there was some interesting information revealed in a study by Facetime Communications about social networking at work: http://www.facetime.com/survey08/socialnetworking/

Note: we weren't affiliated with the study, so I don't have much more information on that particular piece than what's listed on their page.

Larry Weintraub
Larry Weintraub February 12, 2009 at 1:51 PM

Hi everyone, thanks for all the great comments. I'm glad you liked what I had to say.

Some quick responses:

@Ern, I don't know the % answer, I think Steve would probably know better than I would since he works at LinkedIn.

@Steve P: Thanks for chiming in. I could have gone on for days about LinkedIn, but I had to keep it short. You added more than I ever could.

@Phil: You are dead on. My email signature has a link to my LinkedIn page and since I write at least 100 emails a day, I'm constantly branding my "resume"

@Roger: I see your point about recommendations. I definitely live in the 'don't say anything if you can't say something nice' world At a minimum, if someone recommends you, thank them. I can't tell you how many times that hasn't happened for me!

@Steve N: I keep my contacts public. In the world of Social Media, I go for transparency. There is definitely an argument for privacy, but I choose to publicly display myself via LinkedIn so I might as well keep everything else about me public. I'm here because I want you to know me. So I'm not going to keep things private.

@Henriette: Great example, thanks for sharing.

Hope that helps and thanks again for all the great feedback.
Larry

Steve Patrizi
Steve Patrizi February 11, 2009 at 11:11 AM

@Steve Nesich -

Deciding to keep your connections accessible or private is a personal choice; the people you've chosen to connect with (and who have chosen to connect with you) are a big part of your "professional brand" and for many members that's an important item to display. For others, they'd prefer to keep that list of trusted connections private. There's really no right or wrong answer, it all depends on what you're looking to accomplish on LinkedIn. Since I'm quite selective when it comes to whom I choose to connect with, I allow my connections to view my connections list as I know there's a low risk of abuse.

Hope that helps.

Best,
Steve
http://linkedin.com/in/stevepatrizi

Ben Reiss
Ben Reiss February 11, 2009 at 10:29 AM

I agree with Mr. Weintraub wholeheartedly on this one. It is, in fact, in a class of its own within the social-networking world. I think this is the watershed for a new era of Business-related networking.

Ben Reiss
Direct Marketing Executive
American Heritage Data Corp.

Henriette Hedlov
Henriette Hedlov February 11, 2009 at 8:55 AM

I am having a great experience using LinkedIn to as a support tool for applicants to the Telenor Group Global Trainee Programme.

We have established an informal place where the applicants can ask questions. This works really great, and we have discovered that this way of communicating is building a positive brand experience through dialogue.

With more than 4000 applicants, of whom 923 passed the initial qualifications, we expected a lot of disappointed candidates to write negative things. And some did, but at the end of the day they were thankful for getting personal feedback.
Another great experience is that the LinkedIn group became a huge "live" user generated Q&A, providing useful information to many people at once.

Since the recruitment process started, January 10th, the LinkedIn group has got 580 members, and new ones are arriving every day.

Here is a link to the group: http://www.linkedin.com/groups?about=&gid=1543447&trk=anet_ug_grppro

Henriette

Raycent Edwards
Raycent Edwards February 11, 2009 at 5:17 AM

Larry,
Great article and so timely...Thank you! I have recently been speaking of LinkedIn's virtues to some colleagues (again) who still haven't signed on to LinkedIn as yet. And now I can forward this article to them as back up.

Cheers,
Raycent
http://www.linkedin.com/in/raycent

Greg Padley
Greg Padley February 10, 2009 at 1:20 PM

Good article, Larry. Thanks.

A thought.....think hard about the recommendations you write for others.

If you can, write about successes you worked on together.

Try to include statistics and facts to back up what you say in recommendations (as you would in a resume).

With this approach you "promote" yourself at the same time you recommend your contact and tell more of your career story.

Steve Nesich
Steve Nesich February 10, 2009 at 12:55 AM

Very good article, Larry.

I'm interested in your opinion---and the opinion of other readers---regarding what people choose to do with their Connections List on their LinkedIn profile.

As we know, some people choose to reveal their list of connections to anyone who views their profile. Others choose to keep their list of connections private.

There are obvious tradeoffs to either choice, but I'd like to hear what you and others think: Keep your LinkedIn connections private or make them available to anyone who wants to see them?

David Sherman
David Sherman February 9, 2009 at 11:29 PM

Larry,

Thanks for the great article. It's the perfect example of how giving is the best networking you can do.

Eileen Lichtenfeld
Eileen Lichtenfeld February 9, 2009 at 2:33 PM

Great article and you gave me a good idea on how to leverage my connections in my job search beyond the obvious search for connections. I'm going to ask for advice on interview questions, how they found their current positions, etc.

Kent Speakman
Kent Speakman February 9, 2009 at 12:07 PM

Great article Larry!

I first heard of LinkedIn in Jill Konraths book "Selling to Big Companies" a couple of years ago and ever since have been a big fan.

It can also be a great tool for establishing trust and rapport with people you are building new relationships with. They can see your past track record as well as the things your clients have said about how you helped them out.

Tom Kelly
Tom Kelly February 9, 2009 at 11:41 AM

Hi Larry,
Good stuf, I agree, LinkedIn is for business. I find an interesting mix of professionals and groups to network with, thanks for the article...

Roger Stone
Roger Stone February 9, 2009 at 11:09 AM

Great article, thanks Larry.

There is one of your points I would modify, though. Do not feel obliged to give someone a recommendation just because they have given you one. If you do not have anything good to say about them, it is better to be quiet.

However, if you want someone to give you a recommendation, then always post one for them first before asking. It is polite and effective.

Regards
Roger Stone
www.linkedin.com/in/rogerstone

Phil Ripperger
Phil Ripperger February 9, 2009 at 10:52 AM

Nice piece Larry.

One small suggestion I'd make would be to include a link to your profile in your e-mail signature and, possibly even include on your business card. As someone involved in sales and marketing, I've found this to be an extremely useful in expanding the network and forging stronger connections.

Paul Lavenhar
Paul Lavenhar February 9, 2009 at 10:19 AM

Thank you for a very informative, practical "how to" for LinkedIn. I think it has finally pushed me to update my profile and take advantage of it as a marketing tool - and encourage my clients to do the same. One added motivator is that LinkedIn also serves to improve SEO results.

Paul Lavenhar, PL Communications

Brett Sherman
Brett Sherman February 9, 2009 at 9:49 AM

Linkin is clearly the best business network tool out there.

Steve Patrizi
Steve Patrizi February 9, 2009 at 8:57 AM

Hi Larry -

Thanks for sharing this with the iMedia Community. It's always rewarding to hear about how our customers are using LinkedIn and see them advocate its use to other professionals.

Two other items I'd add:

1) Edit - or create - a Company Profile. Company Profiles are an important research and marketing tool for your business that can help potential customers, clients and employees learn more about your company and the people who work there. You can learn more about Company Profiles here:
http://blog.linkedin.com/2008/11/17/creating-company-profiles-on-linkedin/

2) Use the LinkedIn Application to share information with your network. Last year we introduced the ability to add applications that allow you to:

- Monitor what's being said about your company on Twitter (Company Buzz)
- Share presentations (SlideShare)
- Integrate your blog posts into your LinkedIn profile (WordPress)
- Share files with trusted contacts and customers (Box.net)
- Collaborate with your employees or contacts (Huddle)
- And much more...

You can learn more about the LinkedIn Application Platform here: http://www.linkedin.com/apps.

And if you're a marketer looking to discuss how you can put LinkedIn to use in your marketing efforts, you can reach me at http://linkedin.com/in/stevepatrizi

Best,
Steve

Steve Patrizi
Director of Advertising Sales
LinkedIn Corporation

Em Maillard
Em Maillard February 9, 2009 at 8:39 AM

Inspiring. Do you have some idea of what pourcentage of companies are using Linkedn as a professional network tool?

Peter Nelson
Peter Nelson February 9, 2009 at 8:27 AM

Excellent article!