In Focus

3 social media nightmares

Name your poison

In December, Chris Brogan, a social media consultant who also blogs at Dad-o-Matic, tested a new paid posting service from Izea. Izea's SocialSpark network lets advertisers "identify and empower brand advocates." In this case, Brogan and five other bloggers were to spend $500 at K-Mart and write about the shopping experience and products they found. Each also got another $500 K-Mart gift card to give away to one of their readers.

Brogan began the article with, "This post is a sponsored post on behalf of K-Mart via Izea. The opinions are mine." He ended the post with another mention that it was sponsored, with a link to K-Mart's gift card page. The bottom line was, Brogan received $500 worth of items of his choice in return for creating an honest post. (In fact, much of what he bought was to donate to Toys for Tots.)

There's no universal ethic about bloggers accepting money or products from advertisers. Some bloggers maintain the traditional wall, displaying ads on the site but not writing about advertisers. On other sites, it's acknowledged that the writers will cover companies that advertise, but they'll do it impartially. Still, other bloggers cheerfully solicit products and other freebies, including international trips in some cases.

Brogan was quickly savaged on -- where else? -- Twitter, where getting up a political correctness posse is as easy as hitting "update." The reaction may have been intensified because Izea is the company formerly known as PayPerPost; the earlier incarnation played right into people's fears about the erosion of journalism as we knew it.

Brogan countered that he's both a writer and publisher, and in the latter role, he has to figure out how to pay the bills. Also, as a social media consultant, this gave him a chance to try out Izea's platform, which gives a social media spin to blog advertising by enabling bloggers and advertisers to communicate directly in order to hash out promotions.

 

Comments

Norman Birnbach
Norman Birnbach March 3, 2009 at 11:03 PM

I think the Andrews-FedEx kerfuffle shows a couple of important lessons such as:

1 Don't forget that people other than close friends are reading your tweets, and can take them out of context or be offended by them.
2. Be careful in responding to perceived negative statements about your company or something related to your company. In this case, the reaction to the tweet became the story, and I think a lot of people were turned off by what some saw as an overreaction to a tweet about Memphis. In other words, there are some statements that are best left alone, otherwise you ignite the "Streisand effect," defined by Wikipedia as "a phenomenon on the Internet where an attempt to censor or remove a piece of information backfires, causing the information to be widely publicized.
3. There may not be bad publicity, even on social media sites, as evidenced by the fact that Andrews got 500 more followers on Twitter.

John Kerr
John Kerr February 23, 2009 at 8:09 PM

Great article Susan - really calls out for a social media/digital case study compendium (both good and bad) in order to share learnings. Endorse view that this should be a regular column - engaging and insightful. Thanks! John

Kip Edwardson
Kip Edwardson February 19, 2009 at 9:06 AM

Nightmares? How many people actually read these tweets or blogs? How many FedEx employers are from Atlanta and even care? How many that are from Atlanta agree with him?

As for the blogger being paid by Kmart: he gave full disclosure. The egg is on the face of his readers, who kept reader AFTER reading the disclosure. But Susan, you never indicate how much backlash was received, then accuse Kmart of being less-than "social media savvy." What does a "social media savvy" company look like?

But here is where hammer meets nail: "Social media encourages us to be genuine, but individual authenticity may be at odds with our responsibility to an employer." If "us" refers to collective "us" that work for corporations ("employer") then you have to understand that the "employer" also employ lawyers and PR professionals, Stop talking to marketers, especially when the same metrics as other media aren't there.

Randy Gage
Randy Gage February 19, 2009 at 5:48 AM

There are a lot of people that believe that bloggers, newsletter and e-zine publishers were put here on earth to provide them with free information and services all day, every day. True prosperity is based on providing a value for value exchange. So I for one have no problem with people making money, just as I do. It certainly seems he handled the whole situation with integrity.

Tao Wong
Tao Wong February 18, 2009 at 3:40 PM

Thank you for the well written article. It is interesting how the line blurs, especially when you're a SMI - in many ways, people are buying from you. Which makes threading the line between too personal and too business much more difficult.

Susan Kuchinskas
Susan Kuchinskas February 18, 2009 at 12:54 PM

oh, shoot, Ryan, you are correct. Correction to come shortly

Doug Schumacher
Doug Schumacher February 18, 2009 at 12:38 PM

I think its interesting to note that 2 of the 3 cases involved individuals, not companies. And in the 3rd example, the issue involved a large company, but it was really about them NOT fully engaging in social media.

Ryan Olah
Ryan Olah February 18, 2009 at 11:56 AM

Check your facts, as far as I know Steve Rubel had nothing to do with the writing of "Naked Conversations". Perhaps you meant Robert Scoble or Shel Isreal?

Susan Kuchinskas
Susan Kuchinskas February 18, 2009 at 11:01 AM

Gordon, thanks for the kind words. Re making it a regular column, I honestly think that we're seeing less and less obvious mistakes. As in every other aspect of online media, people get the message really fast.

John, I totally agree with you that a. None of these qualifies as a "nightmare." (But you gotta give us the sexy headline, hey?) b. Brogan got slammed by people with an axe to grind -- or just twitchy fingers. I tried to make that clear in the article; in fact, I think that marketers may overreact to these Twitter pecking parties. I gave Chris the last word on it, but I would have said it myself: "Bloggers eating their own."

John Shanley
John Shanley February 18, 2009 at 10:29 AM

Do you really think Brogan got slammed by the twitterati because he took $ from KMart then wrote about KMart--or because some twitterati have an axe to grind with the outspoken, opinionated Brogan? Cute, demure Julia Roy (who also was chosen by KMart to shop and write) has as big a following, and many of the same followers, and she didn't get slammed. In fact, she's auctioning herself off on ebay right now for twitter-friendly charity called charity:Water. Not sure if Brogan's qualifies as a "social nightmare." To me, social nightmare (if I'm a GM person) is CGC Tahoe ads on Tahoe site shredding gas-guzzling Tahoes by using great, engaging creative and watching your traffic spike.

Gordon Phillips
Gordon Phillips February 18, 2009 at 9:34 AM

Great subject. You should make this a regular contribution.
In an arena where everyone can have instant publication of almost any material they choose, it is inevitable that boundaries will be stretched. The challenge for those of us who choose to contribute in these forums may really be the weighing of our impact in the long run. In many ways i think old ideas still hold. Publicity is publicity. Then again, we just saw the facebook TOS backlash. Empowering.