In Focus

11 email design best practices

Subject lines; pre-headers, footers

7. Subject lines -- this is only a test
Did you know only 25 percent of marketers are testing subject lines on a regular basis? If you're not constantly testing, you're missing opportunities to find out which ones maximize opens and conversions.

Before you test, make sure that your subject line is relevant to the call-to-action in your email. Subject line studies by Alchemy Worx and other groups have shown that using a subject line with 72 or more characters gives added relevance, increasing click through and conversion. Likewise, by going with a subject line that's 60 characters or less, the open rate will tend to increase.

The area between 60 and 72 has been shown to be a "dead zone."

8. Pre-header and footer: Do you have one? Is it working?
The pre-header and footer are two of the most important elements of your email. The pre-header is located at the very top of your email, and is what your reader is going to see before scrolling down into the body of the email.

Currently, one-quarter of companies do not use any type of pre-header, and 80 percent do not use white list instructions. Surprisingly, snippet text is only used by about 13 percent of marketers. Again, it's crucial for campaign optimization to test using the pre-header a few different ways in order to find out what works best for different campaigns and audiences.

With the footer, make sure that you include an option for readers to view the email by mobile device. Currently, 75 percent of marketers are providing a good user experience by having links for profile and subscription management, yet fewer than 10 percent create a mobile version of their email.

Don't be a statistic! Get ahead and grab those customers who want to view your emails on mobile devices.

 

Comments

Ryan Buchanan
Ryan Buchanan March 19, 2009 at 11:01 AM

Dan - great to get your insight on 30% of your audience on mobile devices - the shift has definitely been happening faster than we thought, but also consider that many mobile email readers will also read the email quickly on their laptops/desktops.

Michel - I'm going to check out your article. Thank you all for your comments!

Michel Depière
Michel Depière March 19, 2009 at 4:08 AM

Very informative post. I've written something similar in my own blog a few months ago. A lot of people try to do well but get some basics and details wrong that screw up their whole strategy. (http://markethings.wordpress.com/2008/11/05/the-hitchhikers-guide-to-practical-email-campaigning/)

James Riker
James Riker March 19, 2009 at 2:49 AM

I just got a copy of ePostMailer.com and I would recommend to anyone who needs to send out an opt-in email mailshot. Its the best free desktop based email marketing software I have used so far.

Ann James
Ann James March 18, 2009 at 9:49 AM

had to laugh - I haven't read the article yet but the email announcing '11 email best design practices' surely could have been better thought out? I've got images turned off and could just see a big white image space with no copy below the headline for a whole screen as I scrolled down... Assuming from previous comment it's about driving to PDA though, very timely - we're working on optimisation for too (iMedia email is a waste of time on a Blackberry too btw!)
I'm sure there's good stuff in the content though!

Dan Green
Dan Green March 18, 2009 at 8:49 AM

Excellent post Ryan. We're finding about 30% on average are reading email first on mobile devices. Designing with an understanding of recipient preferences has had a significant impact on ROI.
Thanks,
Dan