Why ad network reach reports are stupid

It's time somebody said it, so I will: I'm really tired of the "my ad network is bigger than yours" mentality that positions reach and unique users as some sort of important benchmark by which all ad networks ought to be measured. It's childish, misleading, and just plain dumb.

You see it parroted in news stories both online and off. Industry trade publications regularly and faithfully report on the top reaching networks every month, as if they were providing some sort of vital news coverage that could be considered actionable for online marketers. ("Ooh, look! Microsoft packaged all its networks together and now Platform-A is being given a run for its money!")

We need to find a better way of measuring the effectiveness of ad networks. The reach numbers against the total online audience are basically meaningless. It's not as if major online advertisers are investing enough in any one network to achieve the type of reach claimed by the likes of Platform-A (90 percent of the total web audience). To do so would be absurdly wasteful.

Maybe we should rate them against a new measure of unique reach. Not reach to unique users, but reach to unique users who can't be reached with any other ad network. That might be useful. Better yet, let's rate them on renewal rate, so we can get an idea of who is servicing their clients well. Just about anything other than reach and unique users would suffice.

There are a number of reasons why the reach numbers are essentially irrelevant to the discussion:

  1. Most publishers use more than one network. From a major publisher's perspective, the name of the online inventory game is mitigation of risk. If you're going to use ad networks at all, it makes sense to use more than one. Different ad networks have different relationships and differing levels of access to advertisers and agencies, so casting a wide net means there's a better chance of selling inventory that would otherwise expire and generate no revenue. As a result of widespread risk-sharing, there are a ton of networks out there selling the same inventory. The fact that inventory liquidity is on the rise due to the (often undisclosed) purchase of ad inventory on exchanges means that ad inventory is homogenized even further.

  2. Nobody we know plans against the entire web audience, anyway. There are very few advertisers who answer the target audience question with, "We want to reach anyone and everyone on the web."

  3. Just about anybody can start an ad network. And with aggressive affiliate development and some sales success stories, it wouldn't be too difficult to break into the top 50, either. Inventory and reach are cheap. The expensive part is making sure you're reaching the right people. My evidence? Everybody from advertisers to agencies to technology companies is getting into the data business, building cookie pools corresponding to data profiles of people within various important target audiences. Once scale is achieved, they go out and look for those cookies by purchasing the ad inventory to reach them via ad networks and exchanges. The value proposition for networks has thus totally changed, brought about largely by the fact that it doesn't take much to get into the network business.

So why are we still pretending that the ultimate differentiator for networks is still reach and unique users?

Tom Hespos is the president of Underscore Marketing and blogs at Hespos.com.

 

Comments

Robert Rose
Robert Rose April 7, 2009 at 8:44 PM

Man, did I ever love this article. Great stuff Tom. As a marketer I care not at all as to the reach of an ad network - and rather to the audience I'm targeting and the results it produces. It reminds me of the same arguments that Network Television used to make when Cable TV was coming up in the late 80's early 90's (damn I just showed my age). They used to say "you'll reach so many more people" - and then ESPN would say - "yeah, but with us we'll give you 90% men, who need your stuff."

That said, one of the other challenges we have is to not let ad technology make us "lazy". It's very easy to get sucked into promises of "behavioral targeting" and "automatic audience segmentation" and "personalization" as a replacement for testing and measuring. At the end of the day, if I see that the "baby" web site gave me a number of qualified customers for my enterprise software package - I'm not going to argue with that result - and I'll put more money into that site. But that assumes I have the capability (on my side) to measure that lead from click to close.

Andy Atherton
Andy Atherton April 7, 2009 at 1:33 AM

Interesting article. As I wrote on our blog (http://www.brand.net/company/news-and-events/blog/), I have been thinking about this issue for a while and I completely agree that raw reach on comScore is a very narrow gauge at best and extremely flawed at worst. Of all of the ideas presented here, the most interesting is rating networks by renewal rate. I think the important high-level point there is to include a notion of quality, which has been sorely lacking in all of these measurements. In evaluating and comparing networks, is 1M uniques reached in below the fold placements on second tier social network sites the same as 1M uniques reached in branded, contextually relevant women's lifestyle content? Is 1M uniques reached for P&G on the first of many campaigns the same as 1M uniques reached for a predatory debt consolidation company who canceled halfway through the campaign and never came back? For some perhaps, but for most of the Ad Age 100 the answer to both questions is "no”. I would also echo the author's point about the overlap among networks. Overlap affects the aggregate reach & frequency of a campaign, so unless a marketer is running a CPA deal they need to push their media partners for both delivery *and* reach commitments on a campaign by campaign basis. As you point out, the overall reach of a network should be much less important to a marketer than the network's reach on that marketer's particular campaign. Smooth, complete delivery with tightly managed frequency should be the expectation on every campaign. High quality campaigns running in high quality inventory with high quality execution – now that's a good basis for comparison.

Tom Kasperski
Tom Kasperski April 2, 2009 at 10:15 PM

I'm not a media guy, but wouldn't it make sense to compare ad networks by CPM per consumer segment? What's their comparative CPMs to reach 28 to 46 year old, green conscious married women with 2+ kids and household income >$75k?

Rob Perrier
Rob Perrier April 2, 2009 at 12:57 PM

Completely agree with the comment about smart buyers looking to more than one network or publisher. Which also brings up the issue with 'overlap'. Marketers should be looking to understand how many of their unique users are covered by more than one of the networks currently being served in a campaign.

e.g., If all your placements are with sports affiliated publishers and networks, there is bound to be some audience overlap, reducing your true uniques.

Jay Friedman
Jay Friedman April 1, 2009 at 9:59 PM

Amen, Tom!!!