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web analytics: IN FOCUS
10 signs you don't understand web analytics
June 10, 2009
Signs 1 and 2

Sign 1: You bought the tool a year ago, and you're still not measuring your business objectives.

You were sold on the lure of data. You bought a web analytics tool, have dashboards sent to you every week, and have no idea what they're supposed to be telling you about your business. You know there is great information contained in these reports and dashboards -- but you cannot decipher how it helps achieve your goals. Don't worry, you're not alone. The overabundance of data makes it difficult to sync graphs with meeting agendas.

There are several avenues marketers can explore to align analytics with business objectives -- not the least of which is your analytics teams. Keep everyone in the loop as changes occur and reevaluate reporting on a regular basis to ensure marketers have the ammo they need to create educated strategies.

For example, one business objective for a B2B website is to increase the number of qualified leads that come through the site. Measuring the total number of leads is one relevant measurement of this goal, but it's more revealing if compared with comprehensive traffic numbers. Additionally, if campaigns are driving traffic, monitoring conversion rates will track whether website visitors reflect target audiences.

Sign 2: You still have to remind the executive team what your company's KPIs are (hint: key performance indicators).

It is understandable that analytics jargon is not mainstream yet. As more CMOs ask for reports and sound reasoning behind digital marketing decisions, terminology will become more commonplace, and this point will be inconsequential. Until that day, keep framing campaigns, objectives, and goals within key performance indicators. This will keep everyone on the same page. It will continue to drive home the importance and value of grounding decisions in quantitative data. You can start one person at a time -- and the sooner you begin, the sooner you can make a difference. Prove that web analytics and KPIs mean something by suggesting sound improvement opportunities based on data. Your executives will be impressed and memorize any acronym you throw at them.


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