How to think about social media marketing
Social media marketing is a viable and necessary industry. I have many clients that are now intimate with their Facebook, Twitter, and Vimeo accounts. There is value in establishing good communication with customers through these tools. I do believe, however, that strong branding and general communication is still the No. 1 tool in the toolbox. Have a consistent message. Present yourself appropriately in all media. Have a well-designed and responsive website.
Test different media, but let's not get caught up in just one. Twitter is not the final answer to social media marketing. Staying aware, good writing, and good communication will always be more important. Think "writing" instead of "blogging" or "tweeting."
Be aware that tactics change based on the tools available. In the days of MySpace, it was enough to set up a bot to friend anyone you could. Now, with Twitter, you can search for particular keywords people are using and follow them, hoping they'll follow you back. When Twitter becomes obsolete, how will we reconnect to our audience? No one has that answer until the next big thing comes around -- but I can guarantee it's not far away.
There is a strong contingent of people intent on making online social media marketing a viable industry. This is a good thing as long as we aren't using this as an excuse to surf the web all day, trying to find ways to mention our products or services. Participating in the social web will be helpful for the success of businesses, but not vital. The online community is hyper-sensitive to marketing tactics, and as soon as a social media marketing tool becomes spammy, it immediately becomes irrelevant.
You can send a tweet to author Jason Clark at @clarkster ;)
Jason Clark is VP and creative director at VIA Internet Studio.
On Twitter? Follow iMedia Connection at @iMediaTweet.