In Focus

7 habits of highly effective creative directors

A view from the front row

When iMedia asked me to write this article, the first thing that came to mind was all of the creative directors I've worked with in my 20 years in advertising. From my staff jobs at DDB, Chiat\Day, and BBDO, to the years of freelancing extensively for Los Angeles agencies as well as shops in San Francisco, New York City, London, Australia, and Hong Kong, I've had the opportunity to work with many of the top creative directors in the business. My career has given me a front-row view of a broad spectrum of creative and management styles. Those experiences are something I've always valued greatly.

This article is about the traits and practices I've observed in other creative directors that I have tried to integrate into my own career. Something I find interesting is that after taking inventory of what they've taught me over the years, I realized that despite an immense amount of change in the business, the central themes remain the same. It's about working with the people around you to create the best pieces of communication possible. And that transcends any era or medium.

So here's what I've learned -- in no particular order.

 

Comments

Blaise Nutter
Blaise Nutter July 21, 2009 at 7:03 PM

Nice article, Doug. I feel the same way still about Slashdot - don't know what it means but I know it's important and I'm gonna hear about it shortly. And I'd never heard Kawasaki's advice on presentations before.

Doug Schumacher
Doug Schumacher July 6, 2009 at 12:04 PM

Well put, Langston. I like your emphasis on long-term versus short-term.

doug

Langston Richardson
Langston Richardson July 4, 2009 at 12:16 PM

Doug, Great post as always. Habit #6 has been my life ever since I became a CD in both traditional advertising.

One thing that maybe something to remember is that Highly Effective Creative Directors must be able to inspire their teams to great executions, especially for those projects and clients that aren't the FWA/Communication Arts/Webby/Addy winners. I've always taught my staff how to be creative and understand the business of the office as well as the business of what clients want in their creative agencies.

This is not sexy and is akin to laying down cement for a foundation of a house. But I found that those embracing this will lead to long careers that are both fulfilling and balanced.

Doug Schumacher
Doug Schumacher July 2, 2009 at 6:41 PM

Jill, Richard,

Thanks. Glad to be on your Twit roll ;)

doug

Richard Henderson
Richard Henderson July 2, 2009 at 5:48 PM

Nicely put. Amen. Thanks, Doug. Added you to my Twit roll - and I mean that with no disrespect. Richard

Jill Demby Guest
Jill Demby Guest June 30, 2009 at 1:07 PM

Doug,
Terrific article. Great way to break it down. I'm a big Covey fan. I love what you said about taking input from "every corner of the office."
You just never know what's fulminating in that PA or accountant's head! Thanks.

Doug Schumacher
Doug Schumacher June 29, 2009 at 6:34 PM

Don,
Thanks for adding your example. That's big. It's something I consider key for our entire company.

Charles,
OK, veteran in training ;)
Agreed on the 'fun' part.

Kathryn,
Check the link I posted above. Apple posts a lot of the boss' presentations on their site.

charles bayer
charles bayer June 29, 2009 at 6:25 PM

Great piece -- not sure about the 'veteran' bit though -- funny thing, the older I get the more fun I'm having. Cheers Charles Bayer. Yup, I'm an ECD now.

Kathryn Klein
Kathryn Klein June 29, 2009 at 5:27 PM

I'd like the extra credit... Where can we find presentations by Steve Jobs?

Don Spector
Don Spector June 29, 2009 at 4:51 PM

As a former creative director myself (BBDO/West and Foote Cone L.A.) I really liked your 7 habits for effective creative directors. You might want to add this to your list.
Years ago, when I was a copywriter at Needham Harper & Steers in New York, I asked my boss, the creative director, what he was most proud of. I assumed he'd mention things like the two Clios we had just won, or winning the Xerox account in a 10-agency shootout. But instead, he told me what he was most proud of was the fact that his creative department had the lowest turnover of any major New York agency. Frankly, I didn't get it.
But a few years later when I was creative director of BBDO/West, I remembered what he had said and, from that moment on, I did all I could to make the agency—or at least my department—a great place to work. And it worked. We turned out good creative, our clients were happy and it was fun coming in to the office. My turnover rate was very low so I didn't have to spend my time—and the agency's money—looking at portfolios and working with headhunters to find creative replacements.
Creating a good work environment may sound like a feel-good-Kumbaya kind of strategy but it can really pay off.

Doug Schumacher
Doug Schumacher June 29, 2009 at 3:09 PM

Thanks for the comments.

Lori,
I definitely agree these can extend well beyond creative direction.

Masn,
Yes, it's always greatly appreciated when those working with the creatives understand what the creative process involves. Thanks for the link. I'll be checking it out.

Kathryn,
Great question. Here's a resource I've gone to:
http://www.apple.com/quicktime/guide/appleevents/
There are a lot of Jobs presentations on YouTube, as well.

Kathryn Klein
Kathryn Klein June 29, 2009 at 2:57 PM

Want that "extra credit" -- Where can we find presentations by Steve Jobs?

masn masn
masn masn June 29, 2009 at 11:00 AM

Doug -

Thank you for laying this out for the industry to see. The best strat, placement and analytics in the world don't add up to much if the message we put in front of the audience isn't compelling. It is critical for all stakeholders that surround creatives to understand how creatives work best. Non-creatives, please don't mis-interpret this as coddling - I think Doug would agree.

As a veteran Project Management lead, I applaud your central theme that recognizes that the work we all do is a collaborative endeavor.

For another lead Creative's hilarious take on the denizens of our ecosystem, with a special call out to producers. Take a look at this missive by Ted Royer, Droga5's Executive Creative Director:

http://pm2pm.blogspot.com/2009/05/i-want-to-marry-producerpm.html

Lori Shecter
Lori Shecter June 29, 2009 at 9:22 AM

Great post and guess what? It applies to good habits for most functions, in my opinion! (especially sales)

Thanks,