In Focus

4 reasons to shut up on Twitter

Don't tweet: When it will ruin your brand mystique

In a way, tweeting is like dating. If you know everything about the person by the end of the first meal, then the mystery and intrigue have vanished, and you don't see the point in sticking around for coffee. Or a second date.

During the music business panel at the 140 Twitter Conference, artists such as Curt Smith (@curtsmith) and hip-hop star Chamillionaire (@chamillionaire) discussed the idea that some musicians just should not be on Twitter, as their entire brand is built around their mystique. For instance, could you imagine Jack White of the White Stripes tweeting?

While the advantages of being on Twitter outweigh the disadvantages for most consumer and corporate brands, it would be wise to give some thought as to whether you're tweeting too much. There is a fine line between transparency and over-exposure. If your brand is exclusive, high-end, mysterious, and playful, make sure that your Twitter account stays true to that tone. Make your followers feel special, and keep them intrigued.

Going back to Kogi BBQ -- imagine if it posted a monthly or yearly calendar detailing exactly where the truck would be and when. The long lines would shrink pretty fast, as the main appeal of that brand is its unpredictability.

Don't give it all away on the first tweet, as your mother might say.

 

Comments

Etienne Chabot
Etienne Chabot November 18, 2009 at 9:11 AM

Hi Madhuri,

thanks again for your great article and your links to help me establish social media policies for my organization.

Suggestion: since your site is inspired from a blog platform, It would be very useful if you'd add a check box to your comment box to let us be advised when there is a new comment on the discussion topic for which we commented.

S T
S T October 23, 2009 at 8:06 PM

Guys, could you please stop posting Bitly URLs? Just give us the full URL. Thanks.

Madhuri Shekar
Madhuri Shekar October 19, 2009 at 12:18 PM

Thanks Wendy! The photo on my profile is my actual photo- for cover stories the author's picture is usually replaced by a graphic created especially for the article.

Wendy Marx
Wendy Marx October 19, 2009 at 10:43 AM

Thanks, Madhuri, for your excellent article that by "bad example" shows what to do. Quick question: I clicked on your name and saw a totally different photo of you. Is the picture your alias? :)

Madhuri Shekar
Madhuri Shekar October 13, 2009 at 1:48 PM

Hi Etienne,

There's a great article on iMediaConnection with regards to your question: "5 Steps to a Humane Social Media Policy" [http://bit.ly/14MVw9]. It could also be useful to look at established social media guidelines for employees by major brands and companies, for example IBM [http://www.ibm.com/blogs/zz/en/guidelines.html], BBC [http://www.bbc.co.uk/guidelines/editorialguidelines/advice/personalweb/blogging.shtml] and the AP [http://www.wired.com/images_blogs/threatlevel/2009/06/apsocialnetworkingpolicy.pdf].

Hope this helps!

Thanks to everyone for reading and your feedback. :)

Madhuri

Etienne Chabot
Etienne Chabot October 13, 2009 at 1:33 PM

On the same topic, is there a document that exists to draft a policy to establish the guiding principles when you wanna let your employee talk about your company on Social Media? (Twitter, Facebook, Linked In. etc)

Manasi Subramaniam
Manasi Subramaniam October 13, 2009 at 1:03 AM

This is a fascinating article. It is crisp, well-written and informative. My congratulations to this talented journalist who seems to be in control of his/her pen.

Cindy Goh
Cindy Goh October 12, 2009 at 10:23 PM

Great article! Wholly agreed with what you have mentioned. We should always keep it positive and inspirational and at the same time don't give it all away on the first tweet. Nice. :)

Kevin Nalty
Kevin Nalty October 10, 2009 at 8:42 AM

This is a really nice piece. Read it in its entirety which is rare for me. Also blogged about it at willvideoforfood.com.