In Focus

7 fixes for terrible subject lines

Subject line best practices

This screenshot of about 20 percent of my inbox shows you what your subject lines are up against:

A good subject line anticipates and answers these questions:

  • Who sent the email? Your "from" or sender line works with the subject line to make the message trustworthy. Any doubts about who sent the message or what it's about can doom your email to the trash or mark it as spam.
  • What will I get if I open it? State the offer and what you're asking for or confirming right up front. "Hinty" subject lines ("You've just got to see this!") are total no-nos.
  • Do I want this email, or is it spam? The subject line should clearly show that the message is something valuable, trustworthy, requested, or anticipated.

This all must happen in a confined space, too. You think Twitter's 140-character limit is confining? Subject line writers have to do it in half that space.

That's a lot for a little one-liner in an inbox to bear, but the examples in this article should encourage you that it can be done. If you get stuck, think: "What will persuade my reader to act on this message?"

The good news is that for every subject line afflicted with the blues, there's a sure cure to make it sing a happier tune. Let's take a look at them.

 

Comments

Jon Roberts
Jon Roberts November 3, 2009 at 9:39 PM

none

Aaron Savage
Aaron Savage October 20, 2009 at 6:32 AM

I understand completely what you are saying on personalisation but part of it is criticising bad mailmerge software rather than saying that mailmerge software is bad. Mailmerge isn't new and was around in print for decades before it was implemented for Email. The issues were the same then as they are now. Yes definitely capture a firstname field as well as the email address, but also have a default entry so that the logic goes something like this.

If a first name is supplied, personalise it with that.

Else

Use a default salutation which makes sense in the context of the letter.

So if I have filled in the firstname field when I subscribed I get emails which begin "Hi Aaron". If I haven't then I get emails which begin "Hi there".

It's a simple thing to implement and does look better as well as perform better.

Aaron Savage
Managing Director
Interactive Mix Limited
http://www.interactive-mix.com

Dale Beach
Dale Beach October 17, 2009 at 6:57 AM

This Is a skill that transfers well from printed publications. Writing a good headline for an article or a news story is much the same thing as writing a good subject line for mass e-mails.

Jan Riley
Jan Riley October 15, 2009 at 11:13 AM

Great post!
I wonder why it is so much easier to fix other peoples bad headlines that to write a juicy on myself!
My mind goes blank when I look at those 60 characters!
thank you so much for breaking this down into usable chunks

Vickie Smith-Siculiano, PMP
Vickie Smith-Siculiano, PMP October 14, 2009 at 11:32 AM

Terrific post! Working with clients in social media, the e-mail subject tips you give are very relevant to ANY quick post you want to shoot out - whether it's twitter, or getting someone to read a blog post - sharing value up front and putting thought into making the machine work is KEY. What good is content if no one is even interested enough to read it in this distracted world! Thanks for sharing your thoughts.

Vickie
http://www.VickieSmith.com
@Vickie_Smith