In Focus

Easy website navigation: A marketer's map

Looking for direction

Whether you are designing a new website, re-architecting an existing domain, or fixing user experience issues, site navigation plays a major role in overall user experience and conversions. Your top-level navigation should accurately reflect your organized online content system and provide users with a consistent mechanism to move through your site effortlessly. It needs to reflect your brand and seamlessly fit into the rest of your site layout and design.

The basics
If this article were in a magazine, you'd turn pages to read more content. If it were a book, you would look up chapters in the table of contents. TVs have remote controls, and libraries have the Dewey decimal system. Web navigation is nothing more than another method of accessing information in an online environment. Unlike printed material, the internet is interactive. Most sites don't house all of their content on a homepage, and website content isn't usually arranged in alphabetical order. Information is cut up into smaller, manageable pieces, and users must maneuver through the site to find information.

Navigation on the web can range from obvious to experiential depending on the type of site you have, the types of visitors you are attracting, and the way the site is organized. In this article, I'll provide some tips and guidelines for ensuring your site's navigation fits your brand's broader online strategy.

 

Comments

alex avery
alex avery November 14, 2009 at 9:37 AM

Hey Dan,

Great article. Very thorough. However, you neglected to mention key elements of SEO that play hand in hand with usability. Javascript - especially menus - should be used with caution as they can impact how a spider crawls the site.

Further - and along the same lines - is ensuring keywords used in menus are also scripted or tagged within the code of the site. Having lots of keyword rich navigation info locked in graphics and/or flash is no good - whether or not the user experience is affected.

I'm sure you know this, but your readers might not.

Keep up the good work.

peace. alex

Roberto Sotto
Roberto Sotto November 12, 2009 at 4:03 PM

Being in the sales aspect of the web development business, your explanations have cleared hurdles to simplify guiding the clients.
Much appreciated,
Roberto

Maggie Heatherman
Maggie Heatherman November 11, 2009 at 4:27 PM

Great article! Site navigation is crucial to search engine optimization as well as browser engagement. The two are inextricably linked to a website's success and I think you did a great job demonstrating how to satisfy both audiences

Vickie Smith-Siculiano, PMP
Vickie Smith-Siculiano, PMP November 11, 2009 at 9:47 AM

Definitely agree - usability analysis is key - it doesn't matter just that you have great content, but how easy is your site to use - to the same idea, what about social media? Would you choose to connect in a community that didn't have a friendly interface, or easy navigation? I wouldn't - thanks for your post - www.VickieSmith.com

Guillermo Corea
Guillermo Corea November 11, 2009 at 9:25 AM

Great article. A very thorough description of what the process is like. I liked your comment about enabling users to effortlessly find information on a site. It's unbelievable how many sites are out there that do not follow this simple principle. I feel that users should get to a detailed information page or all in the information they need in as little as two clicks.