In Focus

Augmented reality: What marketers need to know

Reshaping society

From map to mindset
What's your relationship to the GPS unit in your car? Do you lament the loss of serendipity that resulted from depending on the tinny voice on your dash? More likely, you've learned to lean on your satellite siren and have blissfully embraced paperless travel.

This adjustment to technology represents a step toward artificial intelligence, in which machines can learn our behavior and improve the way we live. Adopting GPS not only saves us time in our travels, it lets us clear our mental palette to make space for other thoughts, a "prethinking" process mirrored in augmented reality. Still in its nascent form until the majority of the public owns enabled smartphones, AR's ability to layer 3-D images on a phone's screen in the context of a person's actual location makes it the touchstone technology galvanizing artificial intelligence and the promise of social marketing.
 
The tech you shouldn't see
The trailer for Microsoft's Xbox Project Natal announcement provides a key insight into the future of augmented reality, human behavior, and commerce. Noting from the outset that "no controller is required," a typical family runs through a set of game scenarios based on their varying interests. A teenage boy karate-kicks an avatar, his older sister video chats with a friend who recommends a virtual dress to wear, and so on.

Although facial and voice recognition enhance the game, we're reminded that to enjoy the Xbox, "the only experience you need is life experience." This idea is key -- like your GPS, you forget about the tech and focus on the benefits. You augment your reality in the context of what you're presented.

 

 

Comments

R.E.
R.E. "Buzz" Brindle December 20, 2009 at 3:43 PM

Based on a couple of blogs about AR that I've posted on my website (BrindleMedia.net), I've been asked by a small suburban
radio station in upstate NY to do a monthly morning show segment about new media trends like AR. It's definitely a 45 and older audience, so it will all seem much too futuristic for many of the listeners. Nevertheless, it's interesting that the show's 60ish year old host finds the topic of enough interest for his target audience that he's willing to devote valuable airtime to it.

David Shor
David Shor December 16, 2009 at 2:01 AM

Well, I know what my next career's going to be!

Roger Pavane
Roger Pavane December 3, 2009 at 11:35 AM

The technology is complex and yes many do not understand it. As marketers we need to better explain the benefits of AR and introduce it in little steps otherwise mainstream adoption will be slow.

Daniel Green
Daniel Green December 3, 2009 at 11:05 AM

Ditto. I thought there would be a lot more comments here. I think it's over a lot of people's heads at this point. How to get your arms around AR and use it in a meaningful way. The tools are not there yet. It needs to get critical mass. Right now it's experimental. Great article and insight.
Dan Green
Group Director
Unicast

Guillermo Corea
Guillermo Corea December 2, 2009 at 5:23 PM

Hard to believe that it's 5:20pm and no one has commented on this article. I've been exposed to augmented reality, and all I can say is WOW!!!!! To think of what companies like IBM, GE, BestBuy, car dealerships, etc, could do with this technology just boggles (sp?) the mind.