In Focus

Top marketing innovation killers

An idiot client

When you see a great campaign and are jealous that you didn't come up with the idea first, don't be amazed by it -- be amazed that some client approved it. There is a substantial knowledge gap on the client end in terms of what constitutes innovative marketing. It is an offshoot of the first-mover disadvantage. A client, due to its lack of knowledge regarding available technologies, might be amazed and approve something. Or, more likely, the client will force you to jump through so many hoops that the proposed program is no longer cost effective. Immediacy is the problem -- the need to have results now! But in many cases, corporate structures have grown into massively risk-averse entities. The client does not get a raise or promotion for doing something great -- rewards are only doled out for not doing anything bad.

This has resulted in a cult of client-side mediocrity.

The solution
Once again, stop going after the big idea. Educate the client on what's possible. Make your client a subject matter expert. Your client contacts know their business way better than any agency ever will -- they just don't know what media will most effectively reach their consumers. Set up education seminars at your agency on at least a monthly basis. Bring in vendors, technologists, and visionaries, and share information with the client. If you create an internal advocate, it's much more likely that your riskier ideas will get approved as they move up the food chain.

Start small. Build on small successes, and you will create a relationship where innovation is possible.

Also, request that your client create the same type of opportunities for you to learn its business. Trust me, the scope of what you do not know about your client's business and how it operates would stun a herd of buffalo.

 

Comments

Lana Ng
Lana Ng February 3, 2010 at 1:52 AM

This is an excellent article. Marketers today need to learn and understand clients' businesses and how to bring solid value. I have worked at numerous ad agencies in the past and have met only very few leaders who understand - very unfortunate.

Cliff Medney
Cliff Medney February 1, 2010 at 12:03 PM

Very insightful-especially your comment on-and i paraphrase- "ask not how great a campaign concept it is, but how did they sell it to the client". Or, even more to your point (i believe) elevate the hell out of the creative product so clients are compelled and enthusiastic players in the "scary great" creative product and maybe even the insightful "how we got there" process. Thanks for sharing!!!

dave deger
dave deger February 1, 2010 at 9:33 AM

Well said and couldn't agree more. From a former client perspective I would also add that it is readily evident when a room is packed with note takers, there for billing purposes only.

Bring only your strategy team, not your lackeys and maybe future budget discussions might go a bit easier