In Focus

8 ways you're being cheated on display ads

Pitfall 5

Poor pacing
Unless otherwise specified, advertisers have the right to expect a reasonably balanced delivery schedule. Surprisingly often, this does not happen. Perhaps the publisher does not have enough inventory for the entire run of the campaign, or it made a mistake by not delivering enough inventory early in the campaign, and the publisher doesn't catch the mistake until late in the campaign. It may dump excessive impressions during the last few days of the campaign (see the chart below). These impressions are often delivered off-hours and on less-than-desirable sites or page locations.

In our findings, poor pacing is quite common, found in a little over one-third of campaigns. To reduce the impact of poor pacing, make sure that your contract and your insertion order specifies your delivery expectations. The new IAB and 4A Standard Terms and Conditions includes a brief paragraph requiring balanced delivery. This is a minimum, and you might want to include more-explicit requirements and penalties. It is also important to catch poor pacing early in a campaign, something that an ad verification service should alert you to.

 

Comments

Jim Ewel
Jim Ewel April 6, 2010 at 7:20 PM

Good question, David. Unfortunately,you can only frequency cap within a single network or publisher, there's no way to frequency cap across your entire campaign. But placing a frequency cap on each network/publisher is helpful; we've seen some networks deliver the same ad hundreds of times to a user over a two week period.

The other best practice is to buy networks/publishers that attract different audiences. Of course, that's easier said than done. It would be nice to have some tools to help understand the overlap/lack of overlap between different elements of the buy. Something I'll have to talk to our developers about.

Thanks for your comment. Jim

David Manzo
David Manzo April 6, 2010 at 5:17 PM

Although we've heard the promise of frequency capping through the year, unfortunately I continue to hear that it's still no widely available to implement regularly across the buy.
What are the limitations to wide usage on a regular basis?
How is it best employed today?

ZEDO Inc.
ZEDO Inc. March 29, 2010 at 3:14 PM

Great Points Jim. I just started interning for an advertising technology provider called ZEDO and have learned that there are management tools available for digital advertisers that offer more visibility. For example, ZEDO has a user interface that is a web platform which shows customers detailed analytics about their ads. Anyone can learn more at www.zedo.com.

Nancy Houtz
Nancy Houtz March 29, 2010 at 11:36 AM

Helpful article for a marketing manager still in need of learning more about content placement. Also appreciated your stats on click fraud... reassuring!