INFOCUS

The Facebook haters who "like" your brand

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Evangelists

The Champion: Your ultimate "liker." This poster believes in everything about your brand and supports all your brand initiatives. Be sure to "like" this poster as much as this poster likes you.

The Orator: This is your loudest brand advocate. A worthy poster, but feed them wisely. While their enthusiasm is appreciated, being the loudest online is a magnet for starting "flame wars." Providing Orators with good information can go a long way toward keeping their posts positive and entertaining.

The Torchbearer: This poster will carry your brand messages and initiatives across the internet. Rich connections with this poster can lead to great opportunities, such as sending a brand message viral.

The Connoisseur: This is a brand "collector" of sorts. This poster appreciates your initiatives and always kept tabs on you well before social media. As a loyal brand enthusiast, the Connoisseur has been buying your products for years, so be gracious and appreciative in your interactions.

The Orbiter: Orbiters are posters who like you and your brand -- from a distance. They are always hovering around your brand, keeping tabs on what your brand is up to, but they never closely engage. Interactions with this poster are usually initiated by the posters themselves, as they value their distance.

 

Comments

Elyse Hoed
Elyse Hoed June 22, 2010 at 12:33 PM

Great topic! What is more relevant than this at the moment...everyone should take this into account.

Elizabeth Vila Dominicis
Elizabeth Vila Dominicis June 22, 2010 at 12:21 PM

Love the categories of posters... it's definitely important to understand each personality so that no comment comes as a surprise.

Casey Cordes
Casey Cordes June 22, 2010 at 9:57 AM

Very informative read, especially since so many businesses are being forced to FB, whether they want to be there or not. Businesses need to be aware of this environment, and this article is a great prep piece for conveying that.

Brett Sherman
Brett Sherman June 22, 2010 at 9:49 AM

Great Article!

Hans Leijström
Hans Leijström June 22, 2010 at 5:37 AM

Thanks David for your interesting post about Facebook brand fans characters.

No doubt, engaged members and brand ambassadors are worth much more than anonymous visitors, followers and brand fans.

The Online Community Participants, main member categories and roles:

http://twitpic.com/rp533

Andrew Dixon
Andrew Dixon June 21, 2010 at 3:39 PM

An insightful article that sheds light on an extremely relevant topic. Great job.