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How to stretch a brand's digital budget

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The right balance

Before I continue, here's a quick refresher of the different media types:

  • Paid media: Refers to purchasing advertising or sponsorships to create awareness with a specific audience for a set time period or number of impressions.
  • Owned media: This is media a brand creates: content, programming, applications, corporate websites, corporate blogs, email newsletters, etc. A brand has complete control over these properties, hence the term owned.
  • Earned media: Organic coverage about your brand on television, radio, blogs, video sites, etc. This includes social activities such as viral videos, Facebook likes, tweets, etc. Earned media is about people sharing and is often the most credible form of media.

Now let's look closer at how brands, including Old Spice, achieve this magic formula that enables them to stretch a digital budget to ultimately drive sales and brand loyalty.

The magic formula (aka, two tips)

  1. Like the top of most tip lists you've read, I have to reiterate the obvious: You need a big idea. It all stems from the power of a good idea. You need to find one that's clever, compelling, and engaging. Think about members of the target audience. What inspires them? What motivates them? What are they passionate about? Consider your audience when you're thinking "big." Once executed, the big idea needs to be valuable enough to share and spark a conversation. The drive to insight is the most important issue facing our industry today. "Moms love their kids" is inarguable, but it's simply not an insight. We have to be better and more disciplined about discovering true insight.

  2. Earned media needs a support staff, but let it prosper on its own. After supporting it with paid and owned media, release control and allow earned media to take off on its own, fuel the discussion, and engage consumers. Earned media is, in its essence, people sharing and people talking. The value of earned extends beyond hits and traffic; it is real engagement. Your consumers become your brand ambassadors, and this is where you get the biggest bang for your buck.
 

Comments

Lori Shecter
Lori Shecter October 19, 2010 at 3:29 PM

Yes, of course. If you are Apple, or Kraft, or Old Spice. But how do you stretch media dollars when you don't have big budgets behind your purchased media. That is the question.

Glenn Johnson
Glenn Johnson September 29, 2010 at 10:29 AM

Great overview piece that nicely explains the landscape. One element that ad agencies and marketing folks forget is the integral role of public relations and communications under the banner of "earned" media, PR today more than ever has to partner with all the brand assets to present the brand message and develop additional legs to earned media. Ad Age this week has a great article on co-opetition between agencies and publishers, and I would say that smart PR agencies are in this mix as well related to their work on earned media (and social media) engagement.

I recently heard Weiden & Kennedy present their synopsis of the Old Spice campaign at Digiday in NYC and while the results of the overall campaign are questioned by some related to the men's category overall seeing a lift (other brands were using coupon's at the time), it was without a doubt a successful buzz-builder second to none.

Look no further than this site to demystify this success however, and the fact that this took a great many resources over a great deal of time for the brand to achieve such success. This was not as easy as your post explains, and I fear a great many brands may try to achieve their results on the cheap with far fewer results of a multi-year achievement.

Rob Rose's "3 Things You Didn't Know About The Old Spice Campaign" on iMedia speaks to the hours and resources this brand was able to spend to achieve their success: "Well, in his book, "Outliers," Malcom Gladwell discusses the "10,000 hours" idea, explaining that in order to become "expert" at something, you need to put in 10,000 hours of deliberate work at it. This is often used to debunk the myth of the "overnight success." http://www.imediaconnection.com/content/27462.asp

And after a little digging, it seems clear that we need to -- ahem -- splash some cold hard reality on the "overnight viral success" that is the Old Spice campaign. It was, in truth, a three-year, expensive, and intricately structured integrated campaign that has peaked with a breakthrough performance."

It is incredibly important to contextualize the efforts and the results of these successes and reveal all the hidden details of what really allowed for so much sharing (how Weiden engaged "war" between Reddit and Digg for example was brilliant and they began twitter with influencers not celebrities). But much of that is the secret sauce that even W&K won't reveal. There is no one-size-fits all strategy, each brand and its creatives needs to work harder today to generate their own success, we all need to work harder and be more creative in engaging new media, which I think this piece also highlights a takeaway. Nicely done, thank you for the great read!

Best regards, Glenn
www.twitter.com/EvinsPR
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