In Focus

7 things you need to know about location-based marketing

Getting started in the location space

Yesterday was a big day. I unseated the long-time mayor of my neighborhood Starbucks on Foursquare and I earned the Florida pin on Gowalla by checking into Lakewood Ranch Main Street, a retail development near my house.

That I can get so many rewards for such little effort -- simply by sharing my location -- doesn't seem to cut into the fun. In the curious space where gaming meets tangible reality, these silly badges and mayorships go straight to my pleasure center. In fact, I've found myself going to great lengths to obtain them and then brag about them to my friends.

Get connected. Want to meet up with the companies that are leading location-based marketing into the future? Check out the exhibit hall at ad:tech San Francisco, April 11-13. Learn more.

Digital location-based marketing is the next big frontier in marketing. Not only does it offer the ability to reward and increase frequency of engagement with already-loyal customers, but it also allows consumers to discover new businesses and experiences.

While some marketers are faced with reluctant leadership that wants to stick with what's always worked, other companies find it hard to fight the temptation to adopt new location-based technologies that invite cheap experimentation. Whether you're a marketer who is trying to sell your company on experimenting with location-based marketing, or your company is already sold, here are seven things to consider when plotting your course to location-based marketing nirvana.

Why marketers should care
Location-based marketing might not be the right fit for every business or customer segment. It is more closely related to point-of-sale incentives than to massive brand advertising. But ironically, according to Borrell Associates, 97 percent of the spend on location-based marketing will come from multi-location retailers and businesses.

Mobile proximity-based advertising has been estimated at $200 million for 2010 with anticipated growth to $760 million in 2011, according to Borrell's 2010 proximity-based marketing study. Within five years, the study estimates that location-based marketing will be a $6 billion market. It's here, and it's growing quickly, so think of experimentation in this space as a way to stay ahead of the curve with regard to consumer marketing technologies.

There are plenty of ways to get your feet wet and understand the audience opportunity for your business without blowing an astronomic sum on custom app development.

 

Comments

Matt Sheehan
Matt Sheehan April 3, 2011 at 2:28 PM

Raelin,

I could not agree more. Let me go further and suggest that manual check in is a non starter with the bulk of mobile users. No matter what the incentive. See my mini rant here:

http://www.webmapsolutions.com/geolocation-attract-wife

My view is that unless Foursquare and the like can move beyond their current business models they will fail. Some new and interesting ideas are emerging to engage users via mobile location based services (LBS). But if somebody approaches you about an interesting new business idea involving manual check in .. run!

Raelin Musuraca
Raelin Musuraca March 30, 2011 at 6:17 AM

This is a great, thorough article. One of those I've bookmarked to share with clients when I need an outside expert to back up my recommendations.

However, I really wish you had not started off about the "badges" and rewards. I would be interested in seeing data around exactly how important these are to a broader audience beyond the early adopters. My instinct tells the that since these services are new, the badges as a reward is simply a novelty (and mostly appeals to younger generations).

People will be looking for more meaningful rewards in the future and it can't just be a discount coupon or free appetizer (which I believe really then cheapens the brand). Especially as the older, more skeptical, generations begin to be more involved with location-based marketing; they watch their privacy more closely and are going to want a lot in exchange for revealing their information. (I also believe younger generations will learn hard lessons about that privacy and grow more protective as well).

I 100% agree with everything you wrote, I just know the rewards need to move beyond badges and coupons. With that said, I recently saw an article about a German billboard that dispenses dog food samples upon check in. Now, that's a reward. Woof Woof!