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4 new reasons to redesign your website

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What?

Contextual content determines value
Once we determine where to develop, we need to determine what to develop. The content that people are apt to consume sitting at their desks in front of a computer is not necessarily the same content they're likely to need while sitting in a cab with their mobile devices.

The most obvious example of contextually relevant content for smartphones is location. What is one question people accessing your site on their mobile device are likely to ask? Your location: Where is your office -- or restaurant or ATM -- located?

But there are less obvious examples as well. People are consuming mobile video in droves. BrightRoll CEO Tod Sacerdoti anticipates that fully half of his company's mobile inventory will be video by the end of the year. How will that affect your content strategy?

Significant behavioral differences exist when you're thinking about a tablet environment vs. a phone vs. a PC. Your goal should be to align human needs and behavior with your business objectives. Creating content that is contextually relevant will enable you to do that.

And one word of warning: Don't expect your fancy app to be the face of your brand in mobile. When people search for something on Google, they're not going to find your app. When people click on a link in an email or an article or a tweet, they're not going to find your app. They're going to find your website.

Will it have content that matters to them when they get there?

 

Comments

Nick Stamoulis
Nick Stamoulis October 4, 2011 at 10:10 AM

"People expect awesome. If it isn't delivered to them, they are not going to get mad. They're not going to cry. They're just not going to interact with you."

I think you hit the nail on the head. If your site can't deliver than people are just going to leave and look for something better. It's not their problem if your site isn't up to par because they can just move on to the next site and the next until they find what they want.

Adam Kleinberg
Adam Kleinberg October 3, 2011 at 3:20 PM

Thanks for the clarification, Jo. According to Wikipedia 28.73 million have been sold as of June 25, 2011. Not sure where they got that number from, but needless to say, it's a lot. Another interesting statistic someone just emailed me is that 88% of mobile web users reported using the web on their mobile device at home. Just more reason for brands to rethink the status quo.

@adamkleinberg

Jo Oskoui
Jo Oskoui October 3, 2011 at 2:09 PM

Great article, Adam! You are absolutely right. Users don't care about the technical reasons why a site does not work on their favorite device or with their favorite browser. Sites simply have to work across all platforms. I think, however, that you iPads numbers are way off. Apple sold 14.8 million iPads worldwide in 2010 alone.