In Focus

Why brands will lose if they ignore Google+

Introduction

The method to the madness
Google+ is an odd duck. It looks like a social network. It grew its follower base from zero to 40 million, mostly male techies, in roughly 90 days. It was launched with a lot of missing parts and absent functionality.

Google+ seems to be more like middleware or the connective layer inside a much larger, grander Google technology stack than a pure Facebook killer. Many observers expect a horse race between two digital powerhouses to dominate the social networking space. Each side is amassing vocal advocates, allies, and detractors.

Consider the backstory. Engineers run Google. Their goal is to create, dominate, and monetize the underlying infrastructure of digital communications. They want to be the universal ubiquitous utility. From email to search, video, real-time translation, GPS, storage or analytics, to satellites and telephony, Google wants consumers to rely on it and it alone. Google+ connects the dots between discrete products and places consumers at the center of the Google universe. It's potential seems to be as a hybrid between a software platform and a consumer portal.

So why would such a deliberate and driven organization launch such a half-baked invention?

It's Gmail all over again
In a world of iterative product development, Google+ is the opening salvo in an extended public development and roll-out plan. Like Gmail, which debuted half-baked to less than stellar reviews, Google rushes out a first draft. In so doing, it alerts the market and blunt competitive growth since many consumers, now anticipating more goodness from Google, wait-and-see rather than expand relationships with existing networks. Over time Google tinkers, improves, and ultimately excels at creating the best-in-class platform.

 

Comments

Rick Noel
Rick Noel March 15, 2012 at 1:28 PM

Google+ is going to be a factor in social due to Google search dominance the Google+ impact on the search results from the Google, Search Plus Your World update. As mentioned by Keith, Google will be using Google+ signals to drive their real time search results which used to be fed by Twitter data, that is up until July 2011 when the two parted ways. Also, Google needs Google+ to effectively compete with Bing who has deeper reach into Facebook and its user data/social graphs than Google, with Bing Search Results personalized by integrating information from searchers Facebook friends users likes, shares, etc. If we look back at articles from 2007, the question of the day was would Facebook ever get as big as Myspace. In hindsight, its kind of funny to read those articles knowing the current valuations of Facebook relative to Myspace. I will go on the record here that over time Google+ has the potential to rival Facebook and in 4 years, when we will get a chuckle reading about articles questioning whether Google+ would ever be as big as Facebook.

Keith Pape
Keith Pape January 12, 2012 at 5:29 PM

Hey Nick, I get what you mean from an SEO perspective completely. My main concern is the marketing and social media dept having limited budgets and spreading their activities too thinly across more channels than they can do well. Being involved with 4 channels poorly isn't a good option, if what they can really support is 3 (or 2 or 1 - it certainly depends on the business and diving into a new channel takes serious consideration and ROI/KPI development prior to making a decision).

Nick Stamoulis
Nick Stamoulis January 12, 2012 at 3:26 PM

Google+ shouldn't be ignored because Google is the king of search. A search presence is everything and can make or break you. Since Google is integrating social signals and data from Google+ into the algorithm, it's important for both social media and SEO purposes.

Kellie Sue Peters
Kellie Sue Peters January 12, 2012 at 5:03 AM

I agree with Keith Pape's comments. I am an independent PR practitioner as well as a marketer, so I have been fortunate to get a consensus from a large group of my peers on the subject of social media. There seems to be so much education constantly involved with all of it. It's ever-evolving, which makes it fun and always interesting as a medium to work with, but this aspect alone also takes a lot of time -- billable or not.

Keith Pape
Keith Pape January 12, 2012 at 2:13 AM

i'm not sure if i buy this, especially the last offering, of what does a brand have to lose. They have time to lose. Marketing departments and their agencies are constantly being pushed to reduce budgets and produce more. the idea of 'extra' time to develop and maintain (the maintain being the biggest commitment) is huge and detracts from the marketing or social media team's time in maintaining consistent community development efforts across the owned and earned channels already being supported. Decisions are made every day by marketers and their vendor partners on how best to spend limited resources. Few have 'extra' time or budget to buy into something that may just be a failure, or a distraction tactic by Google to keep Facebook reacting. my .02