Bob Garfield

Will future employers check your Klout score?

Should you include your Klout score on your resume? What is considered a good score? How do you increase it? (Will a high score get you free stuff?) Klout's Garth Holsinger gives us the inside line.

With just 45 employees, and $30 million in new funding, Klout is a unique player in the social media landscape.

Klout founder and CEO Joe Fernandez (Klout score at time of publication: 69/100) says, "It's simple -- if you create interesting content that your network interacts with and shares, you will have a high Klout score." Fernandez noted that the average score is about 20. Most consider a score above 30 to be reputable and a score above 50 to be elite.

But people have mixed feelings about Klout scores. For example, an algorithm change in late 2011 left users asking questions.

Klout says the algorithm change affected ratings in the following ways: allowing users to be measured on more than one primary network, filtering out bots and spam, and using a 90-day average instead of a 30-day average to calculate scores. But most scores went down. User feedback included site posts like: "Very unhappy with this change. My score went from 73 down to 53. 20 point drop. I've been working for months to increase my Klout score. Please fix this."

Despite the bumps, Klout's user base continues to increase. The company has assigned scores to more than 100 million people and brands. Klout analyzes 2.7 billion pieces of content and connections per day, receives more than 8 billion API calls per month and has worked with more than 5,000 partners and developers.

So...will future employers check your Klout score? Depending on the company, yes. Klout's Garth Holsinger (current Klout score: 38/100) describes current Klout score use to Questus' Joey Dumont. (1:15)

 

How do you increase your score? Here's what Garth recommends. See below for additional pointers. (0:45)

 

What's coming next? Will hotels give you incentives if your Klout score is high? And what if you're big on YouTube, but not on Twitter? (0:53)

 

Garth says despite initial outcry from users, the algorithm change had some positive results. (0:42)

 

Want more advice about increasing your Klout score? Mark Schaefer, author of "Return On Influence: The Revolutionary Power of Klout, Social Scoring, and Influence Marketing" gives these pointers:

1. Build a network. The key to increasing a Klout score is similar to finding success on the social web in general: Build a targeted, engaged network of people who would be legitimately interested in you and your content.

2. Create meaningful content. Adopt a strategy to create or aggregate meaningful content that your network loves to share with others. Provide links!

3. Engage. Actively engage with others in a helpful and authentic way. Ask questions, answer questions and create a dialogue with your followers.

4. Don't scheme. Any gaming behaviors that fall outside the basic strategies will eventually catch up to you. For example, specifically targeting conversations with high Klout influencers will probably be more annoying than successful. If you keep focused on your network strategy and your content strategy, you'll succeed.

5. Interact with everyone. Don't be afraid to interact with Klout users with lower scores -- it won’t hurt your own score. In fact, it helps build their score and in turn makes you more of an influencer.

6. Publish. Remember, you don't have to make a movie or be elected to office to have power now. All you need to do is publish. Access to free publishing tools such as blogs, video and Twitter have provided users with an opportunity to have a real voice, so take advantage of these many platforms.

7. Keep at it. Don't be discouraged by your score. It’s more important to just enjoy your social media experience and let the chips fall where they may.

 

Comments

Tom Pick
Tom Pick January 27, 2012 at 10:37 PM

Thanks Bethany. For a few final observations on this topic, I think, other than their ham-handed PR response to this fiasco, Klout made three big errors:

- The scores only dropped. No one (that I know of personally anyway) saw their score improve. That caused bad feelings.

- The magnitude of the change was huge. That made it look as though Klout's initial algorithm was completely unreliable, not merely off by a bit and in need of tweaking. That caused Klout to look inept.

- The new scale is bizarre. As you note above, "a score above 50 (is considered) to be elite." In what other realm of life is that the case? If a kid comes home with 52% correct on a test, are his or her parents proud of their elite little student?

Klout screwed up, then compounded it with their non-response response. They've left a huge opening for competitors.

Bethany Simpson
Bethany Simpson January 27, 2012 at 9:25 PM

Great parallel, Tom. Google has built up trust with its user base, and we get that they need to adjust things here and there to keep current/moving ahead. (Though even Google is needing to watch the depth of the changes they're making. Some people are getting weirded out by the new social results. Also Facebook with their open-graph sharing. Trust is a critical thing...) Klout didn't have, er, the clout, yet, to shift things so much so soon without damage.

(For the record, the reasons Klout gave for the algorithm change are great! But I had to really dig to find them.)

Tom Pick
Tom Pick January 27, 2012 at 9:13 PM

Excellent point Bethany - it was the magnitude of Klout's algorithm change and the fact that it affected (seemingly) every user, significantly, in the same (negative) direction that damaged Klout's credibility.

As an analogy, "Google" has become a verb because people, by and large, trust its search results - even though Google makes 400+ changes to its algorithm every year. The search results are trustworthy (for the most part) because Google's changes generally don't have large negative consequences for individual websites, unless those websites are using bad practices (e.g. buying links or scraping content). People get that. Klout didn't.

Bethany Simpson
Bethany Simpson January 27, 2012 at 9:00 PM

Great comments, all. Author's confession: I don't know my Klout score. My current opinion is that Klout is like anything else: a tool. If you want to use it, get to know it from the inside and take advantage of what it offers. (Especially if you're in social media.) But there are many tools available, and I don't feel like putting the time/energy into this one, at this time.

At one point, a "Klout score" showed signs of becoming a kind of industry standard. But the algorithm change really did make people question the process/results. And the arbitrary nature of how you can earn +Ks seems to detract from the science. (Earning points for checking your score, etc.)

Klout has created something unique and powerful. They've built a brand that taps into our fears and sense of value. But perhaps the cracks are starting to show...

Jennifer Okula
Jennifer Okula January 27, 2012 at 5:24 PM

I deleted my Klout account and don't believe in their algorithm. For example, Klout told me and my connections that I was "influential about guns". Couldn't be further from the truth.

Tom Pick
Tom Pick January 27, 2012 at 2:29 PM

Klout's user base may continue to increase, but respect for the company plunged in the wake of the PR disaster that was their handling of the algorithm change. Instead of acknowledging their errors, apologizing to users and fixing the mistake, the company went into full arrogance mode. BP handled their oil spill better than Klout handled this change. It severely damaged their credibility, hence Klout scores don't mean as much as they once did, or had the potential to in the long run.

Alex Romanovich
Alex Romanovich January 27, 2012 at 2:03 PM

I stopped using Klout and paying attention to their scores. I think employers, if they are smart, will concentrate more on what the individual has accomplished with their business, career and their immediate capability and value. If their viability is measured by Klout scores, then there is an assumptions that today's leaders are all about social media engagement and network development. Wrong assumption.