10 tips for a killer Facebook brand page

Take a moment and look around the room you're sitting in. Find a product, any product, and do a search for the brand name. Hopefully, one of the top results was either the brand's website or its Facebook page. (If it wasn't, they probably need a search consultant, but that's a topic for another article.)

Now, click on the brand's Facebook page, and think carefully about what you see. Is it any good? Would you become a fan? Would anyone? Did anyone?

While I'm sure some of you are looking at absolutely wonderful branded Facebook pages, I'm guessing that a lot of you are seeing some rather lackluster work. After all, every brand has a Facebook page (well, nearly every brand). But unfortunately far too many branded Facebook pages are junk. They offer little or nothing to consumers, and as a result they have few fans. Worse, some of those pages look like they were built a while back and left dormant for the past year.

Of course, these pages don't have to be junk. They can be great, and in turn, they can be great tools for connecting the brand to the consumer. But to do that, marketers need to think clearly about what they want their brand's Facebook page to be. And to do that, we put together some ideas from some leading social media agencies to help guide you toward building your brand's ultimate Facebook page.

 

Comments

Michael Estrin
Michael Estrin March 2, 2012 at 12:08 AM

Natalie and J, Thanks for sharing! The article does briefly reference Timeline for brands (check out the subsection titled "keep it real"). I elected not to include any additional info on how to use Timeline for brands because at the time of writing, it wasn't really available. I'm sure that after the March 30 mandatory change over a lot of the same agencies quoted in this piece will have tons of useful info to share about Timeline, but right not that's a little premature. So stay tuned!

Natalie Cupps
Natalie Cupps March 1, 2012 at 6:54 PM

Agreed J Smith. a large oversight (but maybe this article was written prior to Facebook's announcement) is TIMELINE FOR BRANDS. I agree Nick if brands are going to enter a space predominantly congregated by human beings, then they will need to interact/behave/engage as human beings in order to truly be a relevant part of the community at large in social media. Of course Facebook understands that, and has released TIMELINE FOR BRANDS (mandatory as of March 30 for all). This feature will allow brands to literally tell their stories in social media (not from pr or service divisons) but from all departments, all decades, and then some. It presents unique opportunities for branding, for advertising (with Reach Generator) as well as enhanced application development (iframes will no longer be used on tabs). Essentially, Facebook is welcoming brands to make their new homes on Facebook - forget the websites of old, now you will have a place that feels like your current website (enhanced development with TIMELINE) but better. Now, you will have the customers right there in the same room. So it's not just about creating a "KILLER FACEBOOK PAGE" but rather rethinking social media altogether. Your new web 3.0 "website" in a lot of ways will be your Facebook Brand Page with TIMELINE FOR BRANDS. What kind of brand will you be? ;-)

~Natalie Cupps
VP Digital Marketing & Strategy
LACED Agency

J Smith
J Smith March 1, 2012 at 6:30 PM

No mention of timeline? Major omission. Otherwise, great article.

Nick Stamoulis
Nick Stamoulis March 1, 2012 at 3:05 PM

People visit and Like a Facebook page for different reasons. Especially for a larger company, people want to learn about the different departments. That's why content that is shared in social media should reflect the business as a whole, not just the PR or customer service teams.