Request for proposal (RFP): The mere phrase makes some cringe. And while we all have somewhat different perspectives, there is some universality in the RFP experience that we share. And I regret to report that overall, it is not very good.
A general consensus among folks that I reached out to is that the RFP process is broken and does not align with the dynamics of our industry. It is an antiquated mechanism that supports laziness and suboptimal results.
However, very few have a solution or a fix. But there are a number of factors that we can agree on that make for either bad or good practices. And rather than just kvetch and complain, here are some guiding points to make things better.