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10 painfully common mistakes that salespeople make

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If media buying is the cross-section between art and science, then selling advertising must be an art unto itself. Having to deal with media buyers like me, salespeople do not have it easy. As a rule, media buyers are an exacting lot.

Throughout my career, I have worked with all types of salespeople, from the eager novices to the expert old-timers. Based on that experience, this article explores 10 of the most common mistakes that sellers make. These are not necessarily the most egregious errors -- just the most common.

10 painfully common mistakes that salespeople make

My goal here is to enlighten and help, rather than to merely cast aspersions. To be fair, media buyers are not exempt from many common mistakes too. Therefore, I will address 10 of those in another article next month. (I promise to give equal shrift to my common errors too.)

But back to the task at hand. Let's get started on the most common salesperson blunders.

 

Comments

Marielle Hanke
Marielle Hanke May 15, 2012 at 3:56 PM

Thanks for sharing, super interesting and helpful! Would you mind giving an example of a remarkable yet appropriate 'thank you' gift?

Richard Johnson
Richard Johnson May 8, 2012 at 4:54 AM

Shoes and Jeans seems a bit across the line. Not sure why when for example a trip to a football game can be more expensive, but buying a pay of $200 jeans and $400 shoes for a buyer (regardless of the relationship) just seems like bribery. Then what do I know... I will easily spend that on a bottle of wine for someone who is shelling out cash. Was surprised is all! Great read. Thank you.

Marlo Huang
Marlo Huang May 7, 2012 at 6:01 PM

Couldn't have put it better myself. The meetings/media part is particularly on point.

Adam Kleinberg
Adam Kleinberg May 7, 2012 at 4:58 PM

"I am not saying this [sellers buying clothing for buyers] is ethically wrong"

Then what is? I'm sure the client who just paid for a media plan that was influenced by what kind of jeans their agency planner gets to wear for free would call it ethically wrong.

Ick.

@adamkleinberg