A shopper marketing cheat sheet

A shopper marketing cheat sheet

Why is it such a big deal all of a sudden?

It's getting harder and harder for brands to make a sale. Given that, brand teams are scrutinizing every dollar spent and working to ensure that all significant expenditures are strategically based.

Additionally, the amount of money spent in store has climbed markedly over the past years. Decades ago, the ratio of ad to in-store spending was heavily weighted to the ad side. Companies spent the bulk of their dollars driving awareness and brand liking among consumers. As retailers consolidated and became more sophisticated, and as the number of brands and products within categories grew, the balance of power shifted. Today, retailers demand a larger portion of the pie, and they can get it because:

  • More than half of brand choices in many categories, including consumer packaged goods (CPG), are made in store. (Source: Booz and Company)
  • High quality store brands have put further pressure on brand differentiation, pricing, and the need for deals.
  • Retailers view "slotting allowances" and promotional vehicles like features and displays as a major revenue profit source and demand brand participation "or else."
  • The 2009 economic downturn made consumers more deal conscious and more willing than ever to substitute brands.

If a category spends 30, 50, or 80 percent of marketing dollars on in-store activity, those dollars need to be enhancing brand imagery as well as selling product.

Finally, our hyper-fragmented media market has contributed more indirectly, but perhaps no less significantly. Brands cannot reach consumers as efficiently as they used to. In some categories, a large portion of a target audience might never see any marketing element for a brand beyond store walls.

 

Comments

Alejandra Taborda
Alejandra Taborda December 19, 2012 at 5:16 PM

I find it interesting the article is funny how the consumer been changing as technology evolves. The messages are being obsolete traditional and immune to new consumers. Communication trends must change, offering experiences and tell stories, clearly addressed to pose clear objectives established under strategic planning. http://bit.ly/Ov9w87 http://bit.ly/Pth3bW

Michelle Skea
Michelle Skea June 26, 2012 at 2:33 PM

Hi Jim

I'm assuming that your statistics and insights are for American consumers. How do you think they would differ in Canada? What similarities and dissimilarities can you envision?

Rob Gorrie
Rob Gorrie June 1, 2012 at 5:22 PM

Hey Jim - nice piece.

Having grown up in shopper marketing (well...it used to be called point of purchase advertising or below the line advertising), I like this article a ton.

A few thoughts:

The Shopper Marketing budgets (or where they are commonly drawn from on the MDF/trade/in-store front) are calculated as almost twice as large as the measured media budgets...something like 150 Billion / v. 260 Billion. Makes for an attractive bucket. As media/creative/content budgets have been stretched, fragmented or shrunk and more attention put on in-store (e.g. Jim Stengel started pushing this for P&G a decade ago and Tripodi at Coke started hard after this in 2007) many agencies started creating new divisions to follow the money, creating a new category of company (or at least one that got renamed).

You're dead on WRT the silos...one of Shopper Marketing's biggest failings in scope (IMO) though is it isn't just about what activity IN the store happens...it's the insights from influences right around the store or right before they arrived as well. It doesn't benefit a retailer to simply amplify "switch" sales via in-store shopper marketing (one brand wins over another)...it has to contribute to "plus sales" to float all boats) and get new consumers to the store. There's an awful division and turf battles between "media" and "shopper marketing" that need to disappear to help drive retailer/brand needs at the trade area marketing level but managed from corporate. In many circumstances the understanding of an in-store expert simply doesn't translate into how someone got to the store in the first place....and same goes for many media folks who couldn't name what aisle and shelf their client's product is actually in in Krogers or why it's important.

My fascination is right in line with yours...technology, including mobile, is going to inherently disrupt these silos (media/merchandising v. in-store/around the store) and force an integration between CRM, media, merchandising, sales, content and consumers/shoppers. Right now retailers are a little baffled by all of the opportunities/technologies out there (your usual Shopper Marketing guy is not a socially active, mobile using ex-developer who used to work at Razorfish.) and hence slow to change (or do anything)....but they may have to pull "command and control" of local media buys AND all in-store digital communications/media back into their own walls with their own expertise to get control of it and make the silos play nice together before outsourcing it again...Macy's does some of this already quite well...

Lastly, scale of a lot of these technologies/companies simply isn't there yet (20 million users isn't scale to most retailers whose customer base may account for 150 million shoppers monthly, which exacerbates the problem of adoption.

Should be a fascinating area to watch over the next 10 years!

Cheers. Hope to see you when I'm next in San Fran!

Rob