Data analysis is the core of any successful marketing campaign. Leveraging analytics platforms to gain insight into user behavior and preferences is essential across media channels.
Social media marketing has gained tremendous momentum within organizations, yet it is relatively immature, particularly from a measurement perspective. The most common mistake marketers make in regard to social media measurement is relying on absolute numbers instead of relative ratios. Many companies measure social success based on the net increase of "likes," followers, and fans. Mainstream media is known to measure Klout or velocity of status updates as a key metric, or sentiment. All have their issues.
The most important metrics are relative: engagement or conversions as a percentage of total "likes," followers, or fans. Maintaining or improving the ratio is more difficult than it might seem, but doing so will result in a more informed social strategy. For more insights, read my article "The 9 dumbest ways to measure social media."
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Thank you Kent ;-)
Antonio, thank you for clarifying. I was referring to Blue Martini & Broadvision platforms in my article, as examples of overly complicated and expensive customization platforms. Since we're not a developer, I'm not that well versed in more affordable alternatives, though I know they exist. Here's a little background and a few recommended platforms:http://www.clickz.com/clickz/column/2098096/dynamic-content-customization-marketers-primerhttp://www.emediavitals.com/content/4-things-you-should-know-about-personalizationhttp://www.smartinsights.com/conversion-optimisation/product-page-optimisation/web-personalization-software/I hope this helps.
Thank you Kent, I'll try to be more specific. In the part of your article entitled "Ignoring personalization and behavioral targeting" you say: "While expensive and complicated personalization platforms were the rage more than a decade ago, newer, simpler solutions now provide marketers with the ability to target website visitors in real-time with personalized messaging or offers based on behavior and demographic data." Can you point me to some of these solutions? I would like to investigate them and compare them with what i do on my own, as I believe I may find some solution that may speed up my entire process or at least I could get a comparison to realize where I stand. Thanks
Antonio, I'm not sure what you mean by "personalization platforms." Feel free to elaborate, as I'd like to help if I can.
Can you give us some examples of simpler solutions addressing personalization platforms? You state a very good point I strongly advocate in my campaigns but I would also be very happy to read about some simple solutions out there. Thanks!
I work with lots of micro and small businesses building them wordpress websites. What they don't realise is once finished, that's not the end, and that they need to work their websites to keep the content fresh and relevant. Everything you have written has lifted the bar for small businesses looking to use the web to market themselves. Unless they are prepared to spend the hours needed to market themselves online, then I think many of them will be doing it tough.
These are not strategies....As also Jennifer says, these are Tactics and in today's world, you should not define these under a blanket content just like you should never develop blanket strategies. Companies need to be unique and thus need different planning for their own environment to be competitive. What you are talking about are just a variety of tactics to reach certain goals. And each company should be different in their goals and thus the strategies reflect these goals and their vision. All these tactics are at the bottom of a strategic marketing pyramid and rely solely on all the things that need to be done at the top of the pyramid and listing it as a "must stop" without any specific relation to a pre-planned environment does not reflect a strong marketing mind. Sorry....
Hate to be a Debbie Downer, but as a digital marketing strategist I need to point out that what you've outlined in your article are really tactics, not strategies.Companies need to invest in custom strategic blueprints that address their unique business and marketing challenges. They need to truly analyze what they're doing right and wrong across ALL channels - online and offline - in order to effectively initiate and foster ongoing, value-centric relationships with their customers. Many companies stumble when they silo their marketing efforts by channel. Digital strategic planning and tactical program development cannot be done in a vacuum. What's needed is a holistic, channel-agnostic view of their marketing landscape so they can make strategic decisions and allocate marketing resources where they can have the biggest impact.
Fantastic article and much needed. Shared it on LinkedIn with my contacts. Thanks for posting.
Although these are common sense marketing tips, it's surprising how few companies follow them. Especially the content for content's sake. All this content churned out like a commodity is making it harder to find good content. Like this article.
Some nice reminders here. I think digital marketing is all about customisation and getting the right message to the right people. More and more it´s becoming about quality over quantity.
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4 The best social media campaigns of 2013
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