Can't think of anything to say to the agency professional sitting next to you at dinner? Just ask him about his worst client ever. They'll be no shutting anybody up after that. Because facepalm-worthy client moments happen all the time in the agency world. But we usually have to hold our tongues or risk losing the client. After all, their money keeps the lights on, so they earn the right to be a little goofy sometimes.
Problem clients fall into a number of buckets, and it helps to manage each group in a different way. Ignoring the traits that make a particular client difficult is not likely to solve any of your headaches. But identifying a client's particular area (or areas) of stickiness early can help you better adapt so that those pain points don't eventually lead you to softly muttering angry swears during meetings with said client.
Let's take a look at some of the most common types of problem clients and some tips for managing them.