CONSUMER ACTION
Published: November 03, 2005
The Score -- Online Health Info
 

This week's edition of The Score examines consumer activity at health-related websites.

Over the past several years, the internet has become one of most heavily used sources of health information in the world. Because of the fluid nature and sheer amount of health information, the internet is a very natural vehicle to deliver this content. 

In September 2005, Health sites saw 61.3 million unique visitors, according to comScore Media Metrix. Before going to a doctor, consumers are likely to turn to a health website to find some background on their symptoms. The internet also offers confidentiality for consumers to explore health topics they may not feel comfortable discussing in person with a professional. 

Key measures of the online health audience include:

  • Health sites saw an 18-percent increase in visitation from September 2004.
  • The WebMD Health Network held the top spot among all health sites with 13.8 million unique visitors. This network is comprised of the WebMD site and AOL Health. Since September 2004, WebMD has enjoyed a 70-percent increase in site visitation. 
  • Females tend to visit Health sites more often than men, especially among specific age groups. Women between the ages of 45-54 were 30 percent more likely than the average internet user to visit a health site in September 2005. The most likely group of men to visit health sites were those between the ages of 55 and 64.  
  • Those who purchase health products online are also avid consumers of other goods and services online. They seek CPG products (Pepsi, Avon), discounts (Overstock.com, Coupons.com), media (PeoplePC, Columbia House, Comcast), and information (WhitePages, UPromise), all of which presents advertisers with numerous online campaign possibilities.
Top Ten Health Sites By Unique Visitors
September 2005
  Unique Visitors (000)
WebMD Health Network 13,845
   WebMD 11,575
   AOL Health 2,470
NIH.GOV 8,505
eDiets 6,002
MSN Health 4,890
About Health and Fitness 4,071
Drugstore.com, Inc. 3,854
Yahoo! Health 3,399
Walgreens.com 2,795
RealAge 2,263
Source: comScore Media Metrix


Health Site Visitation By Age and Gender
By Composition Index
September 2005
  Unique Vistors (000) Composition Index*
Females, 45 - 54 7,810 130
Females, 35 - 44 8,228 128
Females, 55 - 64 3,752 123
Females, 25 - 34 5,864 121
Males, 55 - 64 4,143 114
Source: comScore Media Metrix


Top Ten Sites by Relative Composition of Visitors Who Consider Themselves Health Cross Channel Buyers
September 2005 Release
  Unique Vistors (000)
PeoplePC.com 133
WhitePages 129
Hallmark 124
Overstock.com 123
UPromise.com 122
Coupons.com 121
Stamps.com 117
Pepsi.com 117
Columbia House Sites 117
Comcast Corporation 114
Avon Products Inc. 114
Source: comScore Media Metrix

*Composition Index represents the proportion of the given group within a specific site audience, compared to the proportion of that group in the total online population. A composition index of 100 represents parity.

About comScore Networks
comScore Networks provides unparalleled insight into consumer behavior and attitudes. This capability is based on a massive, global cross-section of more than two million consumers who have given comScore explicit permission to confidentially capture their browsing and transaction behavior, including online and offline purchasing. comScore panelists also participate in survey research that captures and integrates their attitudes and intentions. Through its patent-pending technology, comScore measures what matters across a broad spectrum of behavior and attitudes. comScore consultants apply this deep knowledge of customers and competitors to help clients design powerful marketing strategies and tactics that deliver superior ROI. comScore services are used by global leaders such as AOL, Yahoo!, Verizon, Best Buy, The Newspaper Association of America, Tribune Interactive, ESPN, Nestlé, Bank of America, Universal McCann, the United States Postal Service, GlaxoSmithKline and Orbitz.