Multidimensional Online Marketing

Multidimensional Online Marketing
November 08, 2005
A new ad for British Airways combines the dimensions of time and space to push travel creative to a new level.
Creative Notes

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Check out an earlier version of the BA campaign.

Campaign Details
Client: British Airways
Creative Agency: Agency.com
Campaign Insight

What might a Londoner do on October 29th?  Locals would recommend shopping on Kensington High Street before checking out Carmina Burana at Royal Albert Hall.

British Airways and their full service interactive agency, Agency.com Ltd. (www.agency.com), have teamed up to give visitors an “Insider’s Guide to London,” with a new interactive website designed to showcase insider tips and choice events happening in London that make visiting this time of year so enticing.  Giving travelers an experience beyond Big Ben and Parliament, the new website features a weekly calendar of local events including social, artistic and civic happenings around London.

A functional “Insider’s Guide to London,” website available at www.ba.com/london highlights a local activity each day including the event details, directions and related tips that users can forward to a friend via email.  To help plan their travel, users can also use the site to view the latest fare offerings, book travel and experience the difference of British Airways service.  In addition, the site features the ever-popular “Brit-Speak” dictionary, created in conjunction with British Airway’s “Go With Those Who Know” campaign earlier this year that gives users an insight into British vernacular.

An online campaign was created to drive users to the site -- each ad displays a monthly calendar of upcoming events with thumbnail images and content delivered dynamically to each unit.  Rollover technology allows the user to view a specific day while a pop-up bubble of that day’s suggested event appears at the forefront of the ad.  When clicking on a specific event or date, users are guided to the website to get the full event details and more “insider” information on London.

“We wanted to show some of the best, undiscovered year-round London experiences while giving people the perspective of a true Londoner,” said Elizabeth Weisser, vice president, marketing, British Airways North America. “Both the website and the eye-catching online campaign provides a compelling, relevant and timely calendar of information about hidden London that helps consumers break free from the stereotypes of tourist spots and enjoy a truly authentic experience.”

“This campaign makes the most of all mediums by showing, not just telling, leisure travelers that British Airways knows London,” said Tom Ajello, vice president, creative director, Agency.com.  “The traditional model would be to simply state ‘British Airways knows London better than any other carrier,’ but our campaign proves this message to the target audience in an interactive demonstration of how well BA knows London.  The combined creative and functionality of both the website and advertising provoke a captivating experience that makes British Airways synonymous with London travel.”

Targeting international leisure travelers ages 25 to 65, Agency.com secured ad placements on several travel sites including About Travel, Salon.com, Washington Post, New York Times, Slate, Frommers and the Travel Channel.   Creative samples are available upon request.
-- Agency.com

Editor's Note
Creative Showcase is meant to be a teaching tool and an inspiration for our readers. We comment only on creative that we really love. Our panelists discuss what makes it great, but if they feel there were missed opportunities that would have made it better, we invite them to mention those. And finally, we seek out a wide range of opinions that reflect the marketplace for the panel, in order to provide constructive, useable feedback for agencies, clients and others involved in these creative pieces.
The Panel

Being from London this ad campaign for British airways immediately piqued my interest since it’s all about London. If the idea is to give me reasons to think about going to London this ad does it in spades. The simple, clever device of the interactive January calendar for London events is very compelling. You can’t help but explore it and the more you do the more immersed in the idea of going to London you become. The interface is intuitive and clean and presentation easy to understand. However, the purpose of the ad is clearly to have the viewer find an event they are interested in and then click to go to the BA website to find out more. That’s where the journey starts to breakdown. My curiosity was sparked when I saw the new exhibition on D.H. Lawrence (Lawrence of Arabia) so I clicked. What I then got was disappointing and far less involving than the ad.

I arrived at a microsite that should have used all the rich media possibilities of the web to emotionally stimulate and excite my interest, creating an even greater likelihood of me being inspired to book a trip. It didn’t. It just provided me with the same photo as in the ad and a bit more text. Very boring, very 20th century. This is a broadband world and given the possibilities of the medium we have the obligation as marketers to amaze, surprise, entertain and involve our audience. Most important, if we successfully tease our audience, as this ad did, we have to deliver on the promise. The ad is an excellent effort, but the ad is always the first step in the journey. It’s the salesman at the door who convinces you to let him in. Once in, however the pitch still has to be great before you buy.

-- Tony Quin, president / executive creative director, IQ Interactive


This is a deceptively simple rich media banner that accomplishes much for British Airways (and maybe even more for the city of London!). This banner goes way beyond the "Fly Airline X, click here to book a seat" call to action and effectively helps properly position the airline and potentially even stimulates primary demand for a visit to London in the first place.

The banner starts with the tag "No place does winter quite like London", scrolls across to reveal a calendar, and then stops on a Flash-animated January 1 calendar square. (Just in case you didn't get the idea, the ad then displays an additional activity for a second date, which drives home the calendar dates' interactivity). Simple flashing arrows on each edge of the unit and a nice call to action -- "Rollover for January's top events" -- invite you to dig deeper. In all there are 31 days to rollover and then click through to the site for more. I'd be very curious to see the ad interaction times; I'd suspect that with proper placement they'd be strong.

This is a well-balanced ad unit that fits its target audience well. Too often rich media ads assume that every user knows what to do, but this one clearly reveals a bit of its magic and then waits for you to explore it further. It is a tasteful and elegant way for British Airways to deliver a tasteful message: that they are positioning themselves as the experts on London, and they would love for you to fly over to explore all that the city has to offer.

-- Jason Scheidt, director of marketing, Eyewonder

 


 

Footnote: Submissions are judged by a panel of industry experts from and based on the following criteria: how the creative captures the specific customer; how it meets the brand's business needs; impact of execution; and creativity. If you would like your creative considered for Creative Showcase, send an email to creative@imediaconnection.com.
 

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