CONSUMER ACTION
The Score: Jewelry, Luxury Goods
December 15, 2005

Visitation to high-class retailer sites has increased over last year, as consumers gain trust in their security and reliability.

If you found yourself humming ubiquitous jingles for jewelry stores on your way to work today, you’re not alone. Advertisements for diamonds, engagement rings and other jewelry and luxury goods are inescapable during the holiday season. Increasingly, consumers are turning to online versions of these high-class retailers.

The successful launch of Blue Nile last year appears to have paved the way for other retailers by proving that shopping for jewelry online can be safe, secure and reliable. Piggybacking on Blue Nile’s online success, fine jewelers such as Zales and Kay have increased their presence on the internet. Zales.com experienced exceptional 163 percent growth over the past year, attracting 1.7 million unique visitors in November 2005, while Kay.com emerged with 79 percent growth to 644,000 unique visitors. Diamond.com and Ice.com, who sell exclusively online, also exhibited strong growth, at 223 percent and 86 percent respectively, while JewelryTelevision.com jumped 141 percent.

While the online jewelers have taken large strides in driving traffic to their sites, Coach.com remains the most popular site in the category with its selection of fine leather goods and accessories. Not to be outdone by the jewelers, Coach.com more than doubled its traffic in the past year to 2.7 million unique visitors in November. RedEnvelope.com, an online retailer of luxurious gifts and accessories, remains as one of the top players in the category with 1.5 million unique visitors.

Top Ten Jewerly/Luxury Goods/Accessories Sites By Unique Visitors
November 2005
  Unique Visitors (000)
  Nov - 04 Nov - 05 % Change
Jewelry/Luxury Goods/Accessories 13,014 16,426 26
COACH.COM 1,249 2,713 117
ZALES.COM 652 1,716 163
REDENVELOPE.COM 1,811 1,501 -17
BLUENILE.COM 952 1,292 36
ICE.COM 650 1,208 86
JEWELRYTELEVISION.COM 280 676 141
Kay Jewelers 360 644 79
DIAMOND.COM 192 620 223
FOSSIL.COM 1,127 548 -51
ELUXURY.COM 597 548 -8
Source: comScore Media Metrix

The Jewelry and Luxury Goods category skews heavily towards the female demographic -- as one might expect -- with females accounting for about 40 percent more traffic than males. Among females, those aged 35 to 44 are the most likely to visit these sites, while the same is true for males 45 to 54. There is also a significant skew toward higher-income households. Those making at least $75,000 annually are 26 percent more likely than average to visit sites in this category.

Jewelry/Luxury Goods/Accessories Site Visitation By Income
By Composition Index
November 2005
Household Income Comp Index
Less than $25,000 79
$25,000 - 39,999 69
$40,000 - 59,999 87
$60,000 - 74,999 93
$75,000 - 99,999 115
$100,000 or more 135
Source: comScore Media Metrix


Composition Index
Select Social Networking Sites
October 2005
  MYSPACE.COM
Persons: 12-17 158,352
Persons: 18-24 3,421
Persons: 25-34 N/A
Persons: 35-44 9,535
Persons: 45-54 945
Source: comScore Media Metrix


About comScore Networks
comScore Networks provides unparalleled insight into consumer behavior and attitudes. This capability is based on a massive, global cross-section of more than two million consumers who have given comScore explicit permission to confidentially capture their browsing and transaction behavior, including online and offline purchasing. comScore panelists also participate in survey research that captures and integrates their attitudes and intentions. Through its patent-pending technology, comScore measures what matters across a broad spectrum of behavior and attitudes. comScore consultants apply this deep knowledge of customers and competitors to help clients design powerful marketing strategies and tactics that deliver superior ROI. comScore services are used by global leaders such as AOL, Yahoo!, Verizon, Best Buy, The Newspaper Association of America, Tribune Interactive, ESPN, Nestlé, Bank of America, Universal McCann, the United States Postal Service, GlaxoSmithKline and Orbitz.

WHITE PAPER LIBRARY

View More Research »