Best Practice #9: Reshaping the Brand
The most interesting trend in personalization and brand affinity is the ability for users to take part in brand advertising. Anyone with Flash, a digital video camera and video-editing software can create their own commercial in a matter of minutes.
Sometimes it's fun, like blowing a bubble from a square piece of gum.
But it can also have a darker side. It's still debatable whether Volkswagen planned the Polo Suicide Bomber commercial or not. We could be witnessing the power of a disgruntled creative director. But nevertheless, millions have viewed this commercial online, whether Volkswagen intended it or not.
Always try to take in account user manipulation of your brand.
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