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Dove delivers a real beauty wakeup call
October 31, 2008
Dove spreads its positive body image message with an interactive comedy film that lets users choose their own adventures -- and the best Go Fresh product to go with them.
Campaign Details
Client: Dove
Creative Agency: Ogilvy & Mather, Toronto
Media Agency: The Barbarian Group
Campaign Insight
After extensive research, Dove discovered that women in their 20s needed a fresh perspective on life. They are struggling with society's idea of success, a guy's idea of gorgeous, a mom's idea of the golden child, a dad's idea of the responsible investor and a magazine's idea of fashionable.

Ogilvy was asked by Unilever Canada to develop an integrated plan to connect with these 20-something women and remind them that their 20s are a fantastic time in their lives and they should realize how beautiful they are and enjoy life and celebrate all it has to offer.

Ogilvy partnered with The Barbarian Group (TBG), a renowned digital agency, to help create, develop and produce Waking Up Hannah. We conducted a 5-day shoot in Los Angeles and worked with a cast that would bring the reality of our consumers’ everyday worlds to life. They were selected based on how well they fit with Dove’s image and objectives -- aiming to include a variety of different cultural backgrounds and body types.

Waking Up Hannah is Dove's first online interactive romantic comedy that supports the new Go Fresh product collection that launched in Canada this past year. It is unique in that it merges great storytelling, longer format film and high-quality production values with online interactivity.

Waking Up Hannah allows users to interact with the main character as she experiences a number of daily beauty and life pressures, including a blind date, dealing with her annoying older sister, an overdemanding boss and a lost handbag. Also, Waking Up Hannah is promoted similarly to a blockbuster film, with a 15-second TV and cinema trailer driving online viewership.
-- Ogilvy Toronto and Dove Canada

Editor's Note
Creative Showcase is meant to be a teaching tool and an inspiration for our readers. We comment only on creative that we really love. Our panelists discuss what makes it great, but if they feel there were missed opportunities that would have made it better, we invite them to mention those. And finally, we seek out a wide range of opinions that reflect the marketplace for the panel, in order to provide constructive, useable feedback for agencies, clients and others involved in these creative pieces.
The Panel
The Dove brand has a long track record of innovative marketing tactics -- and the idea of a brand rolling out a webisode in which you choose your own adventure continues that trend.

Starting with the design, it has a simple elegance -- again, in line with the Dove campaign's past work. The emphasis is completely on the video upon page launch. I might have added a little more of a preface up front for context. But the video loaded quickly and I was in.

The control bar nav is nicely done, tracking the different paths the user can take in a clean visual manner. The time bars track progress clearly while showing the interaction points. They've used something similar to Hulu in this regard, which is smart. Having worked on a number of complex interface designs, I'm all for doing things in ways the user is probably already familiar with. When you're trying to promote something, confusion is a killer.

Beyond the creative, there's the community site the user can jump off to. Building communities around brands can be a daunting challenge, but Dove has done this quite well in the past, and as corporate communities go, this one's far more distinct and stylish than most.

As for what I might improve, my primary question with a site like this is: With so much good, well-funded video content coming into the web from every direction, does it make sense for brands to try and enter the fray, and go through the challenges of driving traffic to a new destination, or would it be better to identify relevant activities already going on, and figure out how to leverage that momentum, joining and adding to those social "conversations"?

As mentioned, Dove has a strong track record in this area, and they'll have plenty of data available to weigh this with. This effort is part of an impressive, longstanding record. And that's more than most brands can say.
-- Doug Schumacher, president and creative director, Basement, Inc.

It's a dirty little secret that we 20-something women are ridden with insecurities and pressures, despite the apparent advantage that youth may lend us. As a (self-admittedly) self-absorbed member of that group, I personally thought that Dove's Waking Up Hannah interactive webisode campaign was great -- because Hannah's story, in many ways, was also my story.

Not only was it my story in the sense that I could select a "perspective" or path that would determine what happened to Hannah that day, it was also my story because I could easily sympathize with many of Hannah's life pressures -- including an overbearing older sister, student loans and the undesirable task of juggling work and a social life.

The video was easy to upload, although it was difficult to fast forward or rewind in between segments. Perhaps more video control options would have been a good idea. The only part I didn't particularly agree with was the option to explore Hannah's cell phone by reading her text messages and browsing her pictures. This part struck me as out of left field; after all, what does Dove have to do with text messages?

Nevertheless, the campaign makes an innovative attempt to reach out to women who can relate to -- and live vicariously through -- 20-something Hannah. And even if users don’t quite make the leap from grapefruit and lemongrass body mist to a rise in self-esteem, at its most basic level the webisode raises buzz about its product line by engaging those who, like me, feel just a little nostalgic for those “choose-your-own-adventure” books of simpler days.
-- Emily Chang, editorial intern, iMedia Connection

Footnote: Submissions are judged by a panel of industry experts from and based on the following criteria: how the creative captures the specific customer; how it meets the brand's business needs; impact of execution; and creativity. If you would like your creative considered for Creative Showcase, send an email to creative@imediaconnection.com.