Wyndham Worldwide, eCommerce, Vice President of One Customer Experience, April 2011 - Present
Medco, eCommerce Marketing, Senior Director, Digital Marketing and Media, June 2008 - March 2011 <br /><br />
June 2009 - Present - Responsible for email channel operations, marketing, and strategy, SEM/SEO, and Medco's social media strategy while supporting new product innovations including makingmedicinesmarter.org, medcoresearch.com and medcodiabetes.com
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June 2008-May 2009 - Responsible for managing the medco.com consumer site experience. Provide strategic analysis, innovative thinking, long term vision, and operational expertise to guide Medco in new directions on their end-user- member facing site, helping to transform the company in the process.
American Express, Online Customer Experience and Business Development, Director, 1999 - 2008 <br /><br />Most recently responsible for growing the profitability of americanexpress.com/travel, by managing third party strategic partners and identifying cutting edge transformational initiatives to bring value to the overall organization. Own end-to-end customer experience online and offline, including efficient and quality operations of the servicing channel. Deliver technology capabilities, manage P&L, and coordinate analytical, financial, strategic and business functions ensuring alignment with broader stakeholder groups.
Customers For Life: Creating Brand Loyalty