At SMG since May 2011, Heidi is the HR Manager and front line support for Starcom, SMG Global, Spark, and Tapestry with employees located in NYC, Chicago, LA and Detroit. Handling employees on a daily basis for any support they may need is a vital part of the generalist role. In addition to daily support, Heidi’s role is to lead compensation processes (merit, bonus), lead HR metrics and analytics, support employer reputation survey efforts, and handle employee relations issues. Heidi brings with her a robust set of work experiences - adding more strength and passion to the SMG HR team. In her prior position at Underwriters Laboratories, she worked with Field Operations group across North America in a generalist capacity. Her duties included employee relations, performance management, onboarding and recruiting. She was the HR partner with field managers across the US who depended on her to deliver superior service. Prior to joining UL in 2005, Heidi was the HRIS and Benefit specialist role at Alliant Credit Union, Trizec Properties, and Rockwell Electronic Commerce. Heidi holds an MBA in international business from Roosevelt University and a B.A. in human resources management from Roosevelt University. She is a member of the Delta Mu Delta International Business Honors Society, and Franklin Honor Society. Heidi’s other interests include travel, hiking, boating, camping, motorcycles, theatre and sporting events