Tiffany Monhollon is an award-winning content, community, and social media marketing strategist who is passionate about helping businesses and professionals succeed online, currently serving as Senior Manager of Content Marketing at ReachLocal and as Vice President of Programming for Social Media Club of Dallas. She develops integrated strategies from the ground up, incorporating content, community, and social tactics to deliver online marketing, search optimization, social engagement, and reputation management results. She speaks and writes about online marketing and social media for sites like Small Business Trends, Media Post, Social Media Today, Business 2 Community, and the ReachLocal Online Marketing blog. You can connect with her on LinkedIn, Google+, Twitter, and Pinterest. You can contact her at Tiffany [email protected]
Facebook provides a place for your customers to praise, give feedback, or go off on angry rants. Here's a look at the different personas that can make or break your brand.