Leading a number of IBM's transformational workforce initiatives, Susan Emerick and her team are helping to reshape the company's workforce to engage in the digital age by encouraging employees to share their expertise through social media. Since many IBM employees are early adopters, Emerick and her team focus on creating programs that help IBMers become more targeted and efficient with their social media outreach. It's a process Emerick began back in 2008, playing a key role in creating the C.O.R.E (Cross functional, On-going Research & Engagement) social marketing practice in partnership with the company's Market Insights team. The initiative was based on the idea of social listening, something that wasn't necessarily in vogue in 2008. But over time, C.O.R.E has paid big dividends for IBM, helping the brand engage customers in new ways and earning the marketing team a 2010 SAMMY (social advertising, media and marketing) for "Best Socialized Business."
Prior to joining IBM in 1996, Emerick held positions at the Handleman Company, Gale Research, and Comerica Bank. She began her career by working at two advertising agencies: Campbell Ewald, where she worked on the Johnson & Johnson Acuvue contact lens account; and Eric Mower & Associates, where she worked on the Endicott Johnson Shoe account.
Emerick enjoys sharing her expertise with -- and socializing with -- other marketing professionals by speaking at a range of leading industry conferences including Word of Mouth Marketing Association, the School of WOM, iMedia Summits, and DMAD.
Emerick tweets at @sfemerick.
The editorial team at iMedia Connection is proud to present the iMedia25 Class of 2011, compiled with the help of our 2010 honorees and our community of digital industry professionals. This list recognizes the accomplishments of key influencers in interactive marketing, who not only excel in their own business roles but are also able to execute on innovative ideas, share them with peers and consumers, and push this vital field to new levels of success and significance.