Vice-President of Services & Principal Consultant
Chris is an experienced digital marketing executive with a focus on creating data-driven experiences for customers of leading Brands. He has been in the email marketing space since 2004, and is a leader in efforts to integrate email with other digital channels.He is the Vice-President of Services & Principal Consultant at The Relevancy Group. The ... more
Subscriber behavior changes right before a person makes a purchase. Here are three of the things people do when they shift into "buy now" mode.
Professional and personal life would be very different without email. Let's take a look at both the good and the bad of that alternate reality.
Email is dangerous in the wrong hands. Here are the things that marketers are doing -- on purpose -- that can destroy their professional reputations.
Thinking you can save some money by not working with an ESP? Think again. Here are the many ways that home-grown solutions can lead to grief.
Certain facets of email marketing are best handled by ESP partners. Are you properly leveraging this relationship?
No matter the size of the prospective client you are pitching, several universal truths apply to the marketing tech RFP process. If you respect them, you'll win more business.
In marketing, we often mistakenly inflate the importance of one particular publisher and downplay the channel of communication itself. This is why we need to think differently.
Here are six goals you should set for your email marketing this year. If you accomplish even one of them, you will see immediate results.
Email is still the most effective marketing channel out there. Here's why you shouldn't let the frequent name changes fool you.
Although email marketing is tough, it has redeemable qualities that can make even your favorite hobby seem tedious. Here are the three reasons why email marketing is more enjoyable than fantasy football.
Email marketers employ myriad strategies, from coupons to newsletters to daily deals. Get ready for the best of the best in email marketing.
Your messages shouldn't just be relevant. They should be anticipated. Here's how to look at your email program through the eyes of your subscribers.
Your email team has more content available to it than you probably realize. Here are the three areas to examine.
The decision of whether to build your own email solution or outsource to a vendor can be complicated. To save yourself unnecessary grief, consider these common problems with going out on your own.
Email marketers know that the request for proposal process can be a nightmare -- or just a total bore. Here are the tips both marketers and ESPs need for success.
Long-standing relationships can breed laziness and legacy problems. These are the signs that it's time to reassess your relationship with your email partner.
The current frenzy surrounding so-called "big data" is not likely to have a positive impact on marketing in the near term. Here's why embracing the topic as an all-or-nothing proposition will stall your progress.
Mature channels evolve slowly -- but they do evolve. Have you kept pace with the latest developments in email marketing?
The folks on your email team know they're not the "cool kids" anymore. But they have a lot to offer the rest of your digital marketing efforts. Just listen, will you?
ESPs and their clients speak different languages, and these differences put serious strain on their relationships. Here's where the key communication breakdowns occur.
Do you think you're smarter than your email subscribers? Maybe it's time to do a little more testing. You'll be surprised.
You should be using email to acquire customers, not just to stay in touch with existing ones. Here's how to set these programs up properly.
Email marketers live in constant fear of being called "spammers." As such, we're missing a huge opportunity to acquire customers via this channel. Here's why we need to change our thinking.
If you think email isn't for customer acquisition, think again. Consider this novel approach.
Even unopened emails drive sales both online and offline, but nobody is giving them any credit. It's time for marketers to embrace the religion of attribution.
There's a vital question that all marketers must pose to themselves, and it transcends the performance of a particular campaign. Are you asking it?
In the world of email marketing, several questions are repeatedly asked by those who strive to improve their campaigns. Read about the two little words that always apply.
To get the gold, email marketers must think and train like athletes. Discover how mobile, social, search, and display advertising all factor into successful email campaigns.
When it comes to choosing an email service provider, cost soon won't be the element that drives decisions. Here's why the RFP is becoming a battle of ideas.
Has email reached the end of its evolution as a marketing tool? Have we already discovered every situation in which it can provide value? Consider these insights.
Who knew that a C+C Music Factory lyric would apply to email marketing? Consider these examples of emails that make you pause and think -- for better and for worse.
While it's tempting to keep changes to your email marketing strategy at bay, marketers must realize that the tides are turning. Here's the information you need to stay afloat.
Traditionally, marketers have been encouraged to suppress "invactives" from their email databases in order to improve deliverability, opens, and clicks. Here's why this may not always be the best choice in terms of ROI.
All too often, retailers treat consumers who've made a single purchase as loyal brand customers. This approach is all wrong. Here is why you need to ditch the "till death do us part" mentality and woo your customers all over again.
Every channel has its own hurdles in regards to engaging consumers. Here are four solid techniques that you can apply to your email efforts.
In today's digital world, customers vote with their attention. Consider these do's and don'ts for engaging with the new "marketing democracy."
Just because a subscriber doesn't open your email right away doesn't mean it's a lost cause. Learn how to adapt your strategy for today's "time-shifting" email recipients.
When it comes to integrating email, social, and mobile marketing, don't confuse capabilities with expertise. Here's how to tell if your partner has the chops you need.
Email marketers employ several best practices when they suspect someone is about to unsubscribe. See how these tactics can benefit your broader program.
The email newsletter has taken the place of the average marketing mailing. And like traditional mailings, here's why your newsletters might end up in the trash.
Marketing inspiration can come from the most unlikely places. Consider these email pointers you can glean from simply watching a game of baseball.
The word "relevance" gets thrown around a lot these days. But are you actually thinking about the concept in the correct way? Consider these insights.
Inactive subscribers might be engaging with your brand more than you think. Learn how to truly gauge the effectiveness of your email campaign.
Subject lines are not just hints about the content of an email. Learn why they also have the power to make a brand statement that lasts.
A little bit of strategy goes a long way. Here's a process marketers can employ to judge new tasks according to how well they meet longer-term objectives.
Why do so many marketers employ only basic techniques like blasting emails or papering publishers with display ads? Consider the pitfalls of such a short-sighted approach.
You can't run your e-marketing campaigns like fantasy football teams. Here's why you need to focus on the wins, not the yards.
Email and mobile can accomplish branding objectives as well as direct response -- but not both at once. Here's why you need to have a clear decision-making process in place.
Are too many people in your organization clamoring to send promotions to the same pool of customers via email or mobile messaging? Find out how to set limits.
If marketers call something a best practice, and no one actually does it, is it really a best practice? Let's look at a few often-ignored principles, as well as their practical replacements.
Email and SMS each have such deep functionality that many marketers barely get beyond the most obvious capabilities. Take a look at simple tactics that so many brands fail to try out.
Are there emails you look forward to receiving on a regular basis? Consider these lessons from one marketer's favorite inbox arrival.
Marketers rely on preference centers to gain insights into what consumers want from their email relationships with a brand. Consider these points to avoid common errors.
Not every element of email marketing is covered by tried-and-true best practices. Thus, let's take a look at some guidelines that aren't quite rules.
The cost-per-thousand measurement doesn't translate into the online channel, where every medium enjoys a greater ability to target than old mass media. Let's look at the use of data to enhance targeting.
Conducting an all-team review will help you simplify your processes and free up resources for other tasks. Here are the vital steps to take.
It's time to do some spring cleaning on your interactive direct marketing programs. Check these spots for cobwebs.
Email newsletters are popular modes of marketing, but they do have weaknesses. Let's take a look at how email marketing would work if we did away with this common tool.
The major ISPs have sworn to employ engagement as a criterion in routing email. Here's how you need to revamp your approach.
Social networking and email marketing inform one another. Let's explore the possibilities of what can happen when these two powerhouses work together.
Email programs can't grow significantly if you just do the same thing over and over again. Consider these simple tricks to enliven your stale email strategy.
Your initial messages represent your best opportunity to connect with new subscribers. These best practices will help you set up an effective onboarding stream.
If a large portion of your email list has gone silent on you, don't give up on those addresses just yet. Check out some of these tried-and-true reactivation techniques.
Online consumers expect brands to remember who they are and what they want. A little bit of technology and a lot of common sense will help ensure you don't disappoint them.
Check out these tips for ensuring your addressable media campaigns stay fresh and continue to connect with the right consumers.
The conventional wisdom surrounding email marketing continues to evolve. Have your practices kept pace accordingly?
It's easy for marketers to accept the status quo when it comes to their email efforts. Here's why you should demand more from your campaigns -- and how to get started.
Have your subscribers become too accustomed to your emails? Check out this approach to evaluating and refreshing the contents of your messages.
Friends-and-family email campaigns are an excellent way of disseminating an offer. However, social networks are changing the game. Here's how you need to adapt.
Welcome messages enjoy the highest open rates of any email campaign type. Yet most marketers wait until it's too late. Here's how to ensure you make the most of this golden opportunity.
With a buildup of post-holiday campaigns underway, here are some tips on refreshing your marketing strategies for maximum branding as the New Year begins.
Internet users are going to increasingly demand personalization of their online experience. Here's how to get started without scaring them off.
Test your email tactics -- not your audience's patience. Here's how to avoid running afoul of some common campaign blunders.
Small businesses are a big target, but they require special attention on behalf of interactive marketers. Here's how to forge and maintain a meaningful relationship with this community.
Excuse time is over. Discover the approaches that make dynamic content targeting on the web too easy and effective to ignore.
To avoid getting lost in the holiday shuffle, interactive marketers need to prepare their year-end strategies during the summer months. Check out these tips for a stress-free approach.
Many companies risk losing subscribers because they fail to consolidate internal email operations. Here's how and why to make that change.
When it comes to integrated campaigns, the real challenge isn't breaking down the silos, it's keeping track of your customers.
Email is not a viable acquisition tool in the way direct mail is. Find out why, and what direct mail's digital equivalent is.
When measuring your online campaign's success, keep in mind that your brand has a unique set of objectives. The appropriate metrics may differ from what you expect.
Learn from Goodyear Tire how to stay ahead of the curve by marketing during a recession, and keep these three pointers in mind as you launch marketing campaigns over the months ahead.
With the younger generation using online social networking and texting more than web-based emails for communicating, marketers need to adjust their strategies.
Acxiom Digital's Eastern Region VP/GM takes a look at email through consumers' eyes to remind marketers what not to do.
Today's teens are using very different digital communication tools than the rest of us. So what will become of email?
Acxiom Digital's VP and GM reports in from the frontlines with ideas that are counterintuitive yet brings success for his email clients.
As consumers increasingly reject marketing emails as spam, marketers must improve their relevancy. Acxiom Digital's VP/GM describes how.
Acxiom Digital's VP & GM outlines four mistakes marketers make when selecting a vendor and offers tips for doing it right.
Acxiom Digital's VP and GM revisits 2006 predictions and examines how well they panned out or didn't.
Acxiom Digital's GM, eastern region, explains why marketers shouldn't forget about email tactics or their high ROI-- even with the many new media marketing innovations.
You may lose customers if you don't avoid these five mistakes identified by Acxiom Digital's VP, GM, Eastern Region.
Acxiom Digital's VP and GM explains how to use email marketing to capturing leads generated by searches.
Before moving on to the next big thing in digital marketing, Acxiom Digital's VP and GM suggests marketers boost email marketing results. Here are five ideas to make it happen.
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3 The most meaningless (and hilarious) job titles on LinkedIn
4 5 marketing tools you're using too much
5 7 stupid mistakes brands make as publishers