Tom Cates

Tom Cates

President, The Brookeside Group

Tom Cates is founder and president of The Brookeside Group, a Boston-based consulting agency focused on helping companies build profitable business relationships. Reach Tom at info@brookeside.com.

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3 tell-tale signs of client defection

Retaining clients in today's fiercely competitive and connected digital marketplace is more of a challenge than ever. Here are glaring signs that your client might leave and how to prevent it.

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