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Quickfire: Embracing change and thriving in the era of disruptive shopper experiences

Tuesday 11 September | 9:40 AM - 9:50 AM

Contrary to tabloid headlines, retail isn’t dying, it’s evolving at a rapid pace. Recent disruptions in shopper experience and heightened consumer expectations has left some brands and retailers struggling to survive in such a commoditised and fast changing industry.

During this session, Kate Musgrove, Managing Director – APAC, Bazaarvoice - a shopper experience company, will present research, case studies and best in class examples, which showcase why brands and retailers need to forget the old playbook, and give guidance on how to create shopper experiences that will grow your bottom line and delight your customers. 

speaking in this session:

Managing Director, APAC , Bazaarvoice