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Do people really buy diamonds online?

Wednesday 2 May | 9:30 AM - 10:05 AM | Sheraton Ballroom

The steady growth in eCommerce has made an impact on many retail businesses and the category of fine jewellery is no exception. What do customers want and need when buying jewellery and how do you create digital solutions to deliver great CX outcomes. In this session we’ll hear about the eCommerce journey at Michael Hill, one of Australia’s leading jewellery retailers.

speaking in this session:

Group Digital Manager , Michael Hill