How Uber is re-training your Customers'
Valuing every minute of our time is the new normal. Trained by Uber to expect by-the-minute visibility, we now expect real-time updates and clear visibility of what is happening with everything in our lives. It is no longer ok to expect customers to wait patiently while you send someone out the back to find their package, or deliver something to their home. How can businesses compete in this new world, where an Uber-like customer experience is the new normal?